Colibri Group

Product Manager

• Lead a dedicated ecommerce sprint team operating in a two-week Agile cadence
• Own backlog grooming, sprint planning, prioritization, and execution
• Ensure roadmap commitments and business-critical work are delivered on time and at high quality
• Balance roadmap initiatives, enhancements, and keep-the-business-running work within defined capacity allocations
• Drive continuous improvement of ecommerce performance across 11 brands and multiple tech stacks
• Own conversion rate optimization, merchandising and package presentation, checkout improvements, pricing display and framing, product detail page improvements, and SEO and generative search readiness initiatives
• Standardize best practices while accounting for brand-specific needs
• Serve as the primary ecommerce technology representative on the ownership committee
• Provide visibility into sprint progress, platform risks, and trade-offs
• Advocate for scalable solutions across multiple technology stacks
• Help define and enforce standards for ecommerce experience consistency
• Partner with engineering pods, UX and design, marketing and growth teams, and content and curriculum teams
• Translate business needs into clear product requirements and prioritized execution plans
• Ensure alignment between ecommerce improvements and broader product strategy
• Define and track conversion rate, average order value, revenue per visitor, and funnel progression
• Run structured experiments and A/B tests
• Use insights to continuously refine backlog priorities
• Navigate and optimize across four technology stacks
• Identify opportunities for simplification, standardization, and long-term rationalization
• Ensure changes are implemented consistently across brands where appropriate

Senior Product Manager, AI, eCommerce

Administration

• Manage the Faculty invoicing process, including processing and approving invoices, responding to Accounts Payable inquiries, processing faculty travel expense reimbursements, and reminding managers to approve invoices
• Approve invoices in the Faculty management system (FDM)
• Manage onboarding and offboarding for Becker Faculty
• Issue contracts and statements of work for Becker Faculty and Curriculum SMEs
• Maintain course content in SharePoint and FDM, including slide decks, student handouts, recordings, live webcasts, on-site engagements, and rebroadcasts
• Schedule input for CPE courses and Exam Review LiveOnline classes
• Assist with licensing and maintain faculty bios, state forms, and current faculty contact information
• Grant Faculty access to software including FDM, LMS, Qualtrics, and Salesforce, and troubleshoot access issues
• Learn and work within new software applications and systems
• Adopt AI tools and apply them to improve day-to-day work
• Process software license requests and renewals
• Maintain accurate records and support the Senior Faculty Coordinator with reporting and process improvements
• Perform additional duties as assigned

Faculty Administrator

Call Center Representative

• Assist in developing and upholding customer service quality standards
• Review and assess calls, chats, and emails for adherence to quality standards, policies, and procedures
• Score interactions using established criteria and document findings accurately
• Identify trends and recurring issues affecting customer satisfaction and operational efficiency
• Collaborate with managers, supervisors, and stakeholders to improve service quality
• Track corrective actions and support continuous improvement of customer service representatives
• Maintain documentation of training activities and quality assessments
• Conduct individual and group coaching sessions using professional coaching methodology
• Create and maintain standard operating procedure documentation for Quality Assurance
• Analyze quality reports, trends, and observations to identify performance risks and opportunities
• Translate findings into data-driven recommendations for business initiatives, operational improvements, and strategic decisions
• Support best practices for agent assist tools, AI quality tools, data collection, and technology usage
• Use data for reporting and to influence business and training initiatives

Call Center Quality Analyst

Content Marketing Manager

• Own the professional learning portfolio and go-to-market calendar
• Prioritize, plan, and bring on-demand courses, learning journeys, certificates, microcredentials, webinars, and other educator experiences to market
• Lead projects from concept through launch
• Coordinate faculty, subject matter experts, creative partners, and cross-functional teams
• Keep timelines, deliverables, and launch readiness on track
• Create short- and long-form marketing content, including landing pages, course titles and descriptions, email campaigns, blog content, promotional messaging, participant communications, and sales enablement materials
• Build and execute go-to-market strategies to drive awareness, registrations, subscriptions, repeat engagement, and long-term growth
• Use learner feedback, participation data, market insights, and performance metrics to improve offerings and identify new opportunities
• Help scale professional learning into a meaningful new growth channel for Moreland University
• Provide project leadership, audience insight, editorial guidance, and marketing expertise while partnering with curriculum developers

Content Marketing Manager – Professional Learning & Growth

Learning and Development

• Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs
• Facilitate live virtual and instructor-led training for onboarding, upskilling, process changes, technical topics, and professional development
• Partner with Customer Service leaders, Quality Assurance, and stakeholders to identify performance gaps and recommend learning solutions
• Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training effectiveness
• Identify opportunities for targeted reinforcement or improvement
• Maintain LMS content, course materials, scheduling, completion tracking, readiness documentation, and program updates
• Help Customer Service Representatives adopt new tools, processes, and ways of working

Training Specialist

• Write content as needed
• Review CPA and EA course materials developed by subject matter experts, including textbooks and lectures
• Write and/or review CPA and EA course questions, flashcards, and other course components
• Provide guidance to the production team on images used in course material
• Train SMEs on the use of EA and CPA course templates
• Assist in maintaining EA and CPA mapping to technical guidance
• Assist in developing curriculum for custom content projects
• Follow developments and trends in the accounting profession and plan timely development and updates to course material
• Complete other duties as assigned
• Collaborate with and respond to inquiries from cross-functional teams
• Manage the development and timelines of course content developed by SMEs
• Leverage instructional design principles to convey technical accounting concepts

Senior Product Manager, AI, eCommerce

Faculty Administrator

Call Center Quality Analyst

Content Marketing Manager – Professional Learning & Growth

Training Specialist

Senior Specialist, CPA Curriculum