Outreach & Engagement Supervisor

Colla Health

. Hire, train, and supervise Outreach and Engagement Specialists, providing ongoing performance feedback, call reviews, and coaching .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient outreach operations, team leadership, and compliance with healthcare regulations. Proficient in managing CRM systems and driving performance against KPIs while fostering a collaborative team culture.

Highest-signal resume keywords

Patient Outreach ManagementTeam Leadership and TrainingKPI Performance TrackingCRM and Telephony ProficiencyHealthcare Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OutreachCare CoordinationEnrollment StrategiesEligibility VerificationData AnalysisWorkflow ConfigurationDocumentation StandardsPerformance AuditingOperational Decision-MakingProgram Evaluation

Soft Skills

Strong Communication SkillsEmotional IntelligenceCoaching and MentoringCollaborationConflict Resolution

Tools & Technologies

CRM SystemsTelephony PlatformsEHR AccessSalesforceSpreadsheetsEMRs

Industry Keywords

Healthcare AdministrationOncologyBehavioral HealthChronic Disease ManagementCollaborative Care ModelHIPAA ComplianceTCPA CompliancePatient AccessUnderserved PopulationsEngagement Goals

About the role

Key responsibilities & impact

Hire, train, and supervise Outreach and Engagement Specialists, providing ongoing performance feedback, call reviews, and coaching
Support Specialists with complex or sensitive patient conversations and handle escalated calls
Foster a collaborative, accountable team culture, and oversee onboarding and professional development of new hires
Maintain a limited, active outreach volume to model best practices in patient conversations and documentation standards
Own daily outreach operations, including prioritization, outreach cadence, voicemail triage, and timely follow-up
Drive enrollment and engagement performance against company KPIs using performance data to make informed operational decisions
Implement and manage day-to-day use of CRM, telephony platform, and EHR access, including user access, workflow setup, and team training
Audit calls and documentation to ensure quality, accurate patient outreach records, eligibility verification, and billing requirements
Ensure compliance with organizational policies, HIPAA, TCPA, and consent requirements
Liaise between Outreach & Engagement, Clinical Services, Partner Success, and partner oncology clinics to support care coordination
Codify outreach playbooks and best practices, and lead continuous improvement and special projects
Provide input on staffing and resource allocation, and participate in data collection and program evaluation to demonstrate program impact

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, business, social science, or a related field, or equivalent experience
2–5 years of experience in patient outreach, patient access, enrollment, care coordination, or healthcare business development
1+ year of experience supervising, leading, or training a team
Demonstrated track record of meeting outcome-based KPIs such as enrollment, conversion, or engagement goals
Strong communication skills, high emotional intelligence, and comfort guiding sensitive patient conversations
Working proficiency with CRM, telephony, and other operational systems (e.g., Salesforce, spreadsheets, EMRs), including configuring workflows and using data to manage team performance
Preferred: Experience in oncology, behavioral health, or chronic disease settings
Preferred: Familiarity with the Collaborative Care Model, eligibility verification, and healthcare compliance (e.g., HIPAA, TCPA)
Preferred: Experience working with underserved populations and a passion for expanding access to behavioral health services

Benefits

Comp & perks

Medical, dental, vision benefits
Flexible PTO
401(k)
Access to and mentorship from leading clinicians and experts in psycho-oncology and integrated behavioral health
Fully remote work