Colla Health

Supervisor

• Hire, train, and supervise Outreach and Engagement Specialists, providing ongoing performance feedback, call reviews, and coaching
• Support Specialists with complex or sensitive patient conversations and handle escalated calls
• Foster a collaborative, accountable team culture, and oversee onboarding and professional development of new hires
• Maintain a limited, active outreach volume to model best practices in patient conversations and documentation standards
• Own daily outreach operations, including prioritization, outreach cadence, voicemail triage, and timely follow-up
• Drive enrollment and engagement performance against company KPIs using performance data to make informed operational decisions
• Implement and manage day-to-day use of CRM, telephony platform, and EHR access, including user access, workflow setup, and team training
• Audit calls and documentation to ensure quality, accurate patient outreach records, eligibility verification, and billing requirements
• Ensure compliance with organizational policies, HIPAA, TCPA, and consent requirements
• Liaise between Outreach & Engagement, Clinical Services, Partner Success, and partner oncology clinics to support care coordination
• Codify outreach playbooks and best practices, and lead continuous improvement and special projects
• Provide input on staffing and resource allocation, and participate in data collection and program evaluation to demonstrate program impact

Explore Outreach & Engagement Supervisor at Colla Health. Review requirements and application details.

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Outreach & Engagement Supervisor