Director, Training & Development

Collective Residential

. Set the learning strategy across Collective Residential’s property management companies .

Posted 11/11/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering comprehensive training programs, including onboarding and leadership development, while effectively managing learning tools and technology adoption in property management. Utilizes data-driven insights to assess training effectiveness and identify skill gaps.

Highest-signal resume keywords

Learning And DevelopmentTraining Program DesignTechnology AdoptionStakeholder ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignNeeds AssessmentTraining EvaluationOnboarding Program DevelopmentLeadership DevelopmentChange ManagementLMS ManagementTraining Effectiveness MeasurementProperty Operations TrainingFinancial Fundamentals Training

Soft Skills

Strong Facilitation SkillsEffective CommunicationInfluencing SkillsCollaborationProblem-Solving

Tools & Technologies

Grace HillLearning Management SystemsAI ToolsVirtual Training PlatformsProperty Management Systems

Industry Keywords

MultifamilyProperty ManagementTraining Needs AssessmentService RecoveryDelinquency Management

About the role

Key responsibilities & impact

Set the learning strategy across Collective Residential’s property management companies
Design, develop, and deliver training content, including needs assessment, instructional design, facilitation, and evaluation
Build role-specific onboarding programs for on-site employees
Deliver live, virtual, modular, field-coaching, and peer-learning programs
Partner with operators and subject matter experts to capture expertise and co-deliver content
Manage the training calendar, budget, and learning tools
Own technology training and adoption for property management systems, resident platforms, AI tools, and other technologies
Establish office hours and ongoing learning opportunities
Translate redesigned processes into practical training and document responsibilities and handoffs
Modernize on-site job descriptions with HR and Operations
Develop multifamily training programs covering leasing, sales, renewals, resident engagement, service recovery, delinquency management, financial fundamentals, and property operations
Coordinate maintenance and service-team training
Build leadership and career development programs
Deliver required training with HR, Legal, Compliance, and operational leaders; maintain completion records and refresher schedules
Support acquisitions and property transitions through training-needs assessment, onboarding, and reinforcement
Create and maintain centralized learning and knowledge resources
Oversee Grace Hill management, including content, assignments, reporting, vendor performance, and alignment with internal priorities
Identify performance and skill gaps using operational data, property visits, employee feedback, and leader input
Measure training effectiveness through proficiency, time to productivity, technology adoption, and operational outcomes
Perform other duties as assigned

Requirements

What you’ll need

10+ years of experience in learning and development, training, or organizational development, including leading programs across multiple locations or business units
Experience in multifamily or property management
Track record of designing onboarding, systems/technology training, and leadership development programs
Hands-on experience managing an LMS; Grace Hill experience is a plus
Experience leading technology adoption and change management initiatives
Comfort using data to identify skill gaps and measure training impact
Strong facilitation, communication, and stakeholder management skills, with the ability to influence leaders at all levels
Ability to travel 10–15% to properties; most training is delivered virtually
Bachelor’s degree or equivalent combination of education and experience

Benefits

Comp & perks

Base salary and bonus potential, commensurate with experience
Comprehensive benefits package including medical, dental, vision, and 401(k)
PTO, sick time, and holidays
An environment of continual growth and development