Account Manager, VaaS – Vault-as-a-Service

Collectors

. Run a large book of smaller and newer Vault-as-a-Service partners .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and partner operations, with a strong focus on onboarding, revenue growth, and partner engagement. Proficient in utilizing AI tools for data analysis and documentation to enhance partner success.

Highest-signal resume keywords

Account ManagementSaaS OnboardingB2B Account ManagementTechnical DocumentationAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Pricing ManagementSLA TrackingData AnalysisForecastingPartner Documentation ImprovementHealth Score ReviewOnboarding Playbook DevelopmentVolume EstimationPartner Escalation ManagementCRM Maintenance

Soft Skills

Clear Writing SkillsCommunicationProblem-SolvingResearch SkillsInterpersonal Skills

Tools & Technologies

CRM SoftwareAI ToolsSlackEmail Communication

Industry Keywords

Marketplace ExperienceLogisticsCollectiblesPartner OperationsCustomer Success

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Run a large book of smaller and newer Vault-as-a-Service partners
Take accounts from Business Development at signature through handoff and standard-playbook onboarding
Improve onboarding playbook, self-serve materials, and partner documentation
Own revenue, renewals, expansion, and health scores for assigned accounts
Manage account pricing, minimums, and SLAs
Forecast partner launches and campaigns to Vault Operations with volume estimates
Own partner-side escalations, including triage, updates, and SLA tracking
Transition partners that outgrow the standard tier to Senior Account Managers with account plans
Cover Senior Account Managers’ accounts during absences and peak periods
Learn the vault lifecycle, including intake, imaging, ownership transfer, withdrawal, and claims
Conduct partner kickoffs and launch check-ins
Answer partner questions in Slack and email and route issues to the appropriate team
Review health scores across the account book
Maintain CRM account notes and provide weekly updates to the General Manager

Requirements

What you’ll need

3–5 years in account management, customer success, partner operations or SaaS onboarding
Experience running a high-volume book of B2B accounts (dozens at once)
Clear writing skills and comfort with technical documentation and basic API concepts
Ability to identify early signs that a partner is ready to grow or likely to leave
Skilled with AI tools such as Claude, ChatGPT or similar
Ability to research accounts, analyze usage data, and draft partner updates using AI tools while reviewing and correcting output
Candidates must be authorized to work in the United States
Experience in marketplaces, logistics or collectibles (preferred)
Interest in the hobby and how collectors buy, sell and hold (preferred)

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Fertility assistance
Commuter assistance
Educational assistance benefits
Competitive 401(k) matching plan
Flexible time-off
Ten company paid holidays
Discounts on select grading services for approved submissions
Flexible schedules
Celebrations, holiday events, and team building activities