Collectors

AI Research Scientist

• Define strategy for training data capabilities and prioritize data collection
• Own decisions around data quality, review depth, confidence thresholds, and cost
• Own end-to-end data collection, including procurement, preparation, capture, expert labeling, and annotation
• Build scalable systems across data collection stages
• Coordinate teams and sites to maximize throughput and drive capacity planning
• Define human review processes and feedback loops that convert corrections into training data
• Partner with ML Engineering, Operations, and subject matter experts to set direction and drive execution
• Define metrics for data quality, model improvement, throughput, and cost efficiency
• Communicate progress and tradeoffs to senior leadership
• Mentor Product Managers and contribute to product practices and documentation
• Use Claude Cowork, Claude Code, Codex, and other emerging AI tools and coding agents to accelerate product development and improve workflows

Staff Product Manager, AI Research – Engineering

Manager

• Develop and execute promotional campaigns across digital and eCommerce platforms
• Source promotional opportunities using data and research
• Design promotions and target customer cohorts using customer segmentation
• Implement campaigns through the in-house promotions engine and CRM stack
• Own and manage the full-year promotional roadmap and calendar
• Collaborate with stakeholders to align promotions with broader business goals
• Track KPIs including incentive costs, GMV, contribution margin, customer uptake, and return purchase rate
• Design and run A/B tests to optimize promotional programs
• Analyze post-campaign performance and feed actionable learnings into subsequent cycles
• Build repeatable promotional models and scalable frameworks
• Partner with marketing, CRM, legal, business operations, and analytics teams
• Prepare assessment frameworks and report campaign performance and results
• Adhere to compliance and quality standards
• Own promotional design, implementation, and execution while contributing to long-term strategy
• Report directly to the Senior Director of Growth & Retention

Promotions Manager, Power Packs

• Act as the primary escalation point for cases surfaced by the front-line CS team
• Review each case and compile supporting data before deciding next steps
• Verify customer claims against Card Ladder valuations, sales comps, purchase and spend history, buy-back proceeds, and refund history
• Apply decision frameworks to valuation disputes, tier/probability disputes, hardship refund requests, and mislabeled or damaged item claims
• Lead direct-to-customer phone calls on sensitive disputes and de-escalate issues
• Own the end-to-end settlement process for cases with legal exposure
• Route settlements through Legal for approval, coordinate signed agreements, and submit refund requests to Finance
• Keep the settlement tracker current in real time
• Escalate judgment calls and precedent-setting cases to the Director, Customer Experience
• Identify patterns across escalations and proactively surface them to leadership

Escalations Manager, Power Packs

Customer Support

• Handle front-line and escalated customer interactions across account management, general inquiries, and card redemption processes
• Troubleshoot complex transactional issues involving payouts, payments, and selling mechanics
• Address technical and inventory concerns, including imaging issues, vault storage inquiries, and bug reporting
• Act as the first line of defense for platform stability
• Categorize user feedback to identify trends and advocate for customers in product roadmap priorities
• Collaborate with business and operations teams to identify root causes of recurring problems
• Help drive workflow redesign and support automation initiatives
• Report to the Director of Customer Experience, New Ventures (Marketplace)

Customer Care Representative, Power Packs

Full-stack Engineer

• Build the PSA Liquidity Platform connecting supply and demand across PSA Partner Offers and eBay Consignment
• Lead development of buyer tooling for targeting, campaign management, budget controls, and analytics
• Build and optimize a real-time offer pricing, targeting, and ranking engine
• Improve seller experiences for pricing items and completing sales through PSA Partner Offers or eBay Consignment
• Design and operate scalable microservices and distributed, event-driven systems across millions of collectibles
• Use AI tooling across the development lifecycle
• Own projects end-to-end from ambiguous problem definition through shipped, instrumented production products
• Translate strategy into technical plans, specifications, and user stories
• Coordinate delivery across engineering teams and align stakeholders
• Connect liquidity handoffs across Grading, Collection Management, and Vaulting, including payments, logistics, and risk dependencies
• Communicate technical complexity and tradeoffs in executive reviews, standups, writing, and in-person discussions

Senior Software Engineer – PSA Liquidity

Product Manager

• Lead the full product lifecycle for PSA Vault and Warehouse Management (WMS) systems
• Own daily operational support and systemic continuous improvements
• Establish relationships with Vault Operations leaders and resolve issues or implement improvements in Vault tools and WMS
• Own product vision and strategy for Vault and WMS
• Improve inbound receiving, storage, pick/pack, outbound shipping, and inventory accuracy
• Strengthen handoffs between Grading business lines, ProShip, and Vault WMS
• Improve customers’ ability to track and move cards between vault, marketplace, and home shipment
• Translate strategy into priorities, specifications, and user stories
• Coordinate delivery across Vault, Grading, Shipping, Marketplace, and Operations
• Define success metrics, implement tracking, run experiments, and make data-informed decisions
• Resolve cross-system dependencies across the PSA enterprise
• Communicate tradeoffs and align business, engineering, and operational partners

Staff Product Manager, AI Research – Engineering

Promotions Manager, Power Packs

Escalations Manager, Power Packs

Customer Care Representative, Power Packs

Senior Software Engineer – PSA Liquidity

Senior Product Manager, Vault Operations