Pack Operations Manager

Collectors

. Own end-to-end execution of the pack launch calendar .

Posted 11/12/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end operations for product launches, including inventory management, cross-functional coordination, and process optimization. Proficient in utilizing internal tools and data analysis to enhance operational efficiency and ensure launch readiness.

Highest-signal resume keywords

Operations ManagementE-Commerce OperationsInventory ManagementCross-Functional CoordinationProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pack Launch ExecutionInventory AllocationSOP DevelopmentSQLSpreadsheet Skills

Soft Skills

Attention to DetailProblem SolvingCommunication Skills

Tools & Technologies

LightdashLookerInternal Admin Tools

Industry Keywords

Consumer TechnologyCollectiblesMarketplace OperationsMerchandisingSupply Chain

Tech Stack

Tools & technologies

SQLVault

About the role

Key responsibilities & impact

Own end-to-end execution of the pack launch calendar
Configure pack definitions, tiers, odds, and inventory allocations in internal tools
Coordinate with supply, product, and marketing ahead of each drop
Monitor live packs daily, including inventory levels, sell-through, out-of-stock alerts, and high-value pulls
Partner with the Supply team to rebalance inventory or adjust packs
Coordinate with Vault Operations and fulfillment teams on inbound inventory, prize and promotion redemptions, and customer shipments
Develop and maintain SOPs, QA checklists, and controls for pack setup, inventory quality, and launch readiness
Serve as the escalation point for pack-related issues with Customer Service, Fraud/Risk, and Accounting
Define operational requirements and readiness plans for new categories and partner launches
Identify opportunities to streamline and automate pack operations with product and engineering

Requirements

What you’ll need

4+ years of experience in operations, e-commerce or marketplace operations, merchandising, or supply chain, preferably in consumer technology or collectibles
Proven ability to manage multiple concurrent launches with tight timelines and high attention to detail
Strong spreadsheet skills
Comfortable working in internal admin tools and dashboards such as Lightdash and Looker
Utilizing AI to improve efficiency in day-to-day tasks
Experience with SQL is a plus
Process-oriented problem solver who builds repeatable systems and thrives in dynamic, fast-paced environments
Excellent written and verbal communication skills
Able to align cross-functional partners and escalate clearly
Experience and knowledge of the card hobby or collectibles is a plus
Bachelor's degree preferred
Ability to work legally in the United States, validated through e-Verify

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Fertility assistance
Commuter assistance
Educational assistance
Competitive 401(k) matching plan
Flexible time-off
Ten company paid holidays
Discounts on select grading services for approved submissions
Flexible schedules with varying shifts
Celebrations, holiday events, and team building activities