Senior Manager, Marketplace Demand

Collectors

. Lead the team serving as the primary point of contact for PSA Exchange buyers .

Posted 10/14/2026full-timeUnited StatesSenior💰 $140,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and sales within the collectibles and eCommerce sectors, with a strong focus on team leadership, relationship management, and data-driven decision-making.

Highest-signal resume keywords

Account ManagementTeam LeadershipSales Strategy DevelopmentPerformance Data AnalysisStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSalesPerformance Data AnalysisBusiness Strategy DevelopmentMarket Analysis

Soft Skills

CommunicationOrganizationProblem-SolvingCoachingTeam Development

Tools & Technologies

Google SheetsMicrosoft Excel

Industry Keywords

Trading CardsCollectiblesECommerceMarketplaceBuyer Community

About the role

Key responsibilities & impact

Lead the team serving as the primary point of contact for PSA Exchange buyers
Develop tailored strategies to grow buyer businesses and solve their problems
Own the demand-side sales and account management function
Acquire new buyers, grow existing accounts, and reactivate lapsed accounts
Work with top accounts on joint business plans and yearly goals
Set team goals, coach and develop account managers, and enforce measurable buying and retention outcomes
Monitor buying performance and metrics to identify optimization and growth opportunities
Surface buyer insights and feature requests internally to improve PSA Exchange performance and usability
Support programs, campaigns, and events that drive PSA Exchange awareness and participation
Report to the Director, Marketplace Growth

Requirements

What you’ll need

Deep experience and familiarity with trading cards and the collectibles buyer community
Proven ability to lead and develop a team of account managers or sales professionals
Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes
Excellent communication, organization, and problem-solving skills
Proficient with Google Sheets / Microsoft Excel and comfortable working with performance data
9+ years of experience in account management, sales, or client success
2+ years leading a team, preferably in eCommerce, marketplaces, or collectibles
Candidates must be authorized to work in the United States
Travel of up to 15% is required

Benefits

Comp & perks

Medical, Dental, and Vision health insurance
Fertility assistance
Commuter assistance
Educational assistance
401k matching plan
Flexible time-off
Ten company paid holidays
Discounts on select grading services for approved submissions
Flexible schedules with varying shifts
Celebrations, holiday events, and team building activities
Potential bonuses, commissions, or other compensation