Collinson

General Counsel

• Provide expert legal advice and strategic support on data protection, privacy and information governance across the Group
• Support development and maintenance of the Group Data Enablement Framework
• Embed legal and privacy requirements in enterprise data governance standards, policies and processes
• Advise on accountability obligations, lawful processing and privacy-by-design requirements
• Support governance committees and decision-making forums
• Review, draft and negotiate contracts involving personal data processing or sharing
• Advise on supplier, customer and technology agreements involving personal data
• Handle operational privacy queries concerning subject access requests, retention, lawful basis, marketing, complaints and employee data
• Advise on data flows, system integrations and enterprise data architecture
• Review technologies and transformation programmes for privacy risks
• Support records of processing, data inventories, classification, ownership, lawful basis, retention and processing-purpose documentation
• Advise on customer data use for analytics, profiling, segmentation, AI and commercial initiatives
• Advise on consent, legitimate interests and direct marketing obligations
• Provide legal advice on generative AI, machine learning and automated decision-making
• Support AI governance frameworks and policies and monitor AI regulation
• Lead legal response to personal data incidents and breaches
• Assess severity, advise on regulatory notifications, manage ICO notifications and coordinate communications
• Coordinate breach response with Information Security, Compliance and Communications
• Manage engagement with the ICO, including investigations and formal inquiries
• Design and deliver privacy training and awareness programmes
• Promote a practical data protection culture across the organisation

Data Governance, Privacy & Enablement Counsel

Artificial Intelligence

• Own the operational health of AI-powered workflows, applications and agents
• Establish support arrangements, dependencies and operational standards
• Make new and changed services production-ready before go-live
• Build and maintain repeatable deployment and environment patterns using CI/CD, infrastructure-as-code and configuration management
• Configure cloud services, identity, secrets and connectivity securely
• Create and maintain logs, metrics, dashboards, alerts and health checks
• Use telemetry, incidents and recurring issues to improve resilience, error handling, recovery and automation
• Act as a technical responder for production incidents
• Troubleshoot issues across cloud, application, identity, integration and workflow layers
• Coordinate service restoration with internal teams and vendors
• Contribute to root-cause analysis and corrective actions
• Maintain visibility over APIs, connectors, authentication and external platform dependencies
• Produce and maintain technical documentation, runbooks, support procedures, recovery processes and operational playbooks
• Implement security, access, auditability, data-handling and AI operational controls
• Coordinate technical support and escalations with AWS, Microsoft, Salesforce, Anthropic and Mindflow
• Assess platform changes affecting reliability, security or supportability
• Feed operational learning back to the Hyperautomation Lead, AI Engineers and wider Technology teams
• Improve reusable operational patterns and reduce recurring support effort and production risk

Data Governance, Privacy & Enablement Counsel

AI Operations Engineer