Account Representative

Coloplast

. Service customers through inbound and outbound calls .

Posted 11/11/2026full-timeRemote • Florida • United StatesJunior💰 $49,360 - $60,904 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving, with a focus on achieving performance standards and compliance with corporate guidelines. Proficient in managing patient enrollment and utilizing Brightree for record-keeping and follow-up.

Highest-signal resume keywords

Customer ServiceBrightree ExperienceBilingual English/SpanishDME ExperienceTelephone Direct Sales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClerical SkillsPatient EnrollmentLead ProcessingCompliance Knowledge

Soft Skills

InitiativeRelationship BuildingProblem SolvingFlexibilityCommunication

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center ExperienceCorporate Compliance GuidelinesAdvamed Code of EthicsQuality StandardsSafety Procedures

About the role

Key responsibilities & impact

Service customers through inbound and outbound calls
Present and close customers on products and services
Handle Patient Enrollment and repeat order opportunities
Identify reasons for calls and document and route them for follow-up
Respond to customer questions and resolve inquiries
Process leads from external departments and complete follow-up and product offerings
Place outbound calls in response to customer inquiries and approved marketing leads
Research issues and communicate resolutions to customers
Complete and update records in Brightree according to Corporate Compliance Guidelines
Exceed quality and quantity performance standards
Support departmental leadership in achieving goals through task completion and continued training
Establish and maintain effective relationships with customers and co-workers
Maintain knowledge of policies, procedures, and required job skills
Follow housekeeping, quality, and safety procedures
Perform additional duties as directed by management

Requirements

What you’ll need

High school diploma or equivalent
Minimum of one year experience in the field
Willingness to engage in telephone direct sales
English/Spanish bilingual preferred
DME experience preferred
Brightree experience preferred
Call center experience a plus/desirable
Ability to take initiative and work independently
Clerical skills including proficiency with data entry and computer programs
Availability and flexibility in scheduling to meet changing business requirements
Compliance with applicable laws, regulations, the Advamed Code of Ethics, and company policies

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans
Company-sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for birthing and non-birthing parents
401(k) plan with immediate company match vesting
Financial planning services
Corporate discount programs
Generous paid time off
Flexible work hours
Flexible work arrangement options may be available
Continuous learning and career advancement through training programs and mentorship
Tuition reimbursement
Recognition programs, peer recognition, bonuses, awards, and special events
Team-building activities
Volunteer opportunities
Company-sponsored events