Account Success Manager

Coloplast

. Oversee referrals from healthcare providers and referral sources through patient onboarding, insurance verification, and order fulfillment .

Posted 10/10/2026full-timeOrlando • Florida • United StatesJunior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare administration, referral management, and patient services, with a strong focus on relationship-building and territory management. Proficient in navigating healthcare reimbursement processes and educating providers on best practices for patient access.

Highest-signal resume keywords

Healthcare Administration ExperienceReferral ManagementPatient ServicesTerritory ManagementHealthcare Reimbursement Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementPatient OnboardingInsurance VerificationDocumentation ReviewHealthcare Provider EngagementAccount Growth InitiativesClinical DocumentationBilling Information ManagementPolicy InterpretationCRM Platform Navigation

Soft Skills

Interpersonal SkillsRelationship-BuildingOrganizational SkillsCommunication SkillsInitiative

Certifications & Qualifications

Valid Driver’s LicenseCredentialing Requirements Completion

Industry Keywords

DMEHMEHome HealthPatient AccessReferral SourcesHealthcare ProvidersCase ManagersDischarge PlannersHealthcare PoliciesMedTech Compliance

About the role

Key responsibilities & impact

Oversee referrals from healthcare providers and referral sources through patient onboarding, insurance verification, and order fulfillment
Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations teams to resolve referral, documentation, reimbursement, and patient access barriers
Engage targeted accounts and execute strategic plans to achieve territory sales objectives
Support awareness, adoption, and utilization of products, programs, and solutions through provider education and account engagement
Identify opportunities within existing accounts and collaborate on implementation and account growth initiatives
Review and maintain patient records and obtain physician orders, signatures, clinical documentation, and billing information
Research and resolve referral and onboarding issues and communicate updates to stakeholders
Conduct regular in-person visits with healthcare providers and referral sources
Serve as a field-based educational resource for providers and office staff
Conduct office in-services, referral process reviews, and educational sessions
Build and maintain relationships with clinical, operational, and administrative stakeholders
Manage territory activities, account follow-up, and field-based support within assigned geography
Support patient transitions, territory coverage, HCP meetings, educational programs, and strategic business initiatives
Maintain accurate records and activity documentation in company systems
Maintain knowledge of company policies, procedures, products, programs, and services
Meet quality and productivity standards and support continuous improvement initiatives
Comply with applicable laws, regulations, MedTech and Advamed codes of conduct, and company policies
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of one year of experience in healthcare administration, referral management, intake, customer service, patient services, physician office operations, or a related healthcare field
Ability to take initiative and work independently
Strong interpersonal and relationship-building skills
Ability to travel throughout an assigned geography and conduct frequent in-person customer visits
Ability to manage territory activities, customer relationships, and competing priorities
Completion of credentialing requirements for access to healthcare facilities or systems
Valid driver’s license
Experience working with healthcare providers, referral coordinators, discharge planners, case managers, physician office staff, or other referral sources preferred
Experience in DME, HME, home health, or related healthcare industry preferred
Working knowledge of healthcare reimbursement, insurance verification, patient access, referral management, and onboarding processes preferred
Ability to interpret and apply policies, procedures, and payer requirements preferred
Ability to navigate multiple computer systems, databases, and CRM platforms preferred
Ability to educate and influence healthcare providers and office staff regarding referral best practices and patient access processes preferred
Strong verbal and written communication, organizational, and territory management skills preferred
Ability to prioritize competing demands, work independently, and maintain composure in a fast-paced environment preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans
Company-sponsored wellness programs
Mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for birthing and non-birthing parents
401(k) plan with immediate company match vesting
Financial planning services
Corporate discount programs
Generous paid time off
Flexible work hours
Flexible work arrangement options may be available
Continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
Recognition programs, peer recognition, bonuses, awards, and special events
Team-building activities
Volunteer opportunities
Company-sponsored events
Sustainability strategy
Additional compensation may be available through bonuses and/or incentives