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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing B2C orders and managing customer interactions, with a strong focus on attention to detail and customer service excellence. Proficient in ERP systems and MS Office, with effective communication skills in both German and English.
Highest-signal resume keywords
B2C Order ProcessingERP System ManagementCustomer Service OrientationMS Office ProficiencyGerman Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
B2C Order ProcessingERP System ManagementQuotation ProcessingInvoicingDirect BillingPrescription Form ProcessingCost EstimationPricing ReconciliationMaster Data ManagementCustomer Delivery Tracking
Soft Skills
TeamworkCommunication SkillsOrganizational AbilitiesAttention to DetailReliability
Tools & Technologies
Oracle
Certifications & Qualifications
Vocational Training in Commercial Field
Industry Keywords
B2CCustomer ServiceHealth InsuranceSalesMarketingLogisticsSupply Chain
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Processing B2C orders, advising customers, and taking orders by phone
- Entering B2C orders into the ERP system
- Processing customer orders from quotation through invoicing
- Direct billing with health insurance providers
- Processing prescription forms and handling cost estimates with health insurance providers
- Tracking customer deliveries, including returns and complaints
- Reconciling pricing and master data following contract changes
- Collaborating with local Sales, Marketing, and Logistics/Supply Chain stakeholders
- Reporting directly to the Customer Service Manager, B2B & B2C
Requirements
What you’ll need- Completed vocational training, ideally in a commercial field
- Initial experience in customer service
- Advanced proficiency in MS Office
- Experience with or knowledge of Oracle is an advantage
- Careful, reliable, and structured approach to work
- Strong teamwork and communication skills, along with excellent organizational abilities
- Strong customer-service orientation, commitment, reliability, and attention to detail
- Hands-on mentality and enjoyment of working with people
- Willingness to pursue continuous professional development
- Very good German and good English language skills
Benefits
Comp & perks- Generous employee benefits, including home office and meal subsidies
- Free sports and fitness activities
- Mental health support programs
- Innovative employer with a strong sense of purpose
- Motivated team