Referral Coordinator, Continence Care

Coloplast

. Create and process referrals from healthcare providers and other referral sources in the customer management database .

Posted 10/10/2026full-timeCoral Springs • Florida • United StatesJunior💰 $55,227 - $82,841 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer management, insurance verification, and documentation accuracy while effectively communicating with healthcare providers and insurers. Capable of navigating multiple computer systems and maintaining compliance with corporate policies.

Highest-signal resume keywords

Insurance VerificationCustomer Management DatabaseEffective CommunicationBilingual English/SpanishContact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical File ValidationDocumentation ScanningTyping SkillsDatabase DocumentationInsurance Benefit Verification

Soft Skills

InitiativeIndependenceComposure Under StressDecision MakingPrioritization

Tools & Technologies

Microsoft Office SuiteCustomer Management SystemsComputer Systems Navigation

Industry Keywords

Healthcare ProvidersCorporate Compliance GuidelinesQuality StandardsTelephone Direct Sales

About the role

Key responsibilities & impact

Create and process referrals from healthcare providers and other referral sources in the customer management database
Validate medical files and scan documentation into customer accounts
Verify patient insurance benefits by contacting insurance companies and document account information
Process leads from external departments and complete required database documentation
Organize and update customer records
Complete inbound and outbound telephone calls related to referrals
Verify insurance benefits for new, existing, changed-insurance, and reactivated patients
Record clear summaries of insurance information received from carriers
Review medical records for missing documentation and appropriate diagnoses
Verify signatures on physician orders and other required paperwork
Correct deficient documentation and obtain required signatures within specified periods
Ensure file accuracy and scan documents into the system
Research and resolve customer order issues
Communicate with healthcare providers and insurers and share outcomes with stakeholders
Update company database records according to Corporate Compliance Guidelines
Maintain knowledge of relevant policies, procedures, and job skills
Meet or exceed quality and quantity performance standards
Support departmental leadership in achieving goals through task completion and training
Follow housekeeping, quality, safety, ethical, legal, and corporate policy requirements
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Minimum of one-year experience in a contact center
English/Spanish bilingual preferred
Willingness to engage in telephone direct sales
Ability to take initiative and work independently
Ability to interpret instructions and guidelines to make decisions and take necessary actions
Ability to follow complex instructions and guidelines to address specific problems
Ability to navigate between different computer systems
Ability to apply instructions and guidelines appropriately
Ability to maintain composure during stressful situations
Effective verbal and written communication
Ability to determine work priorities
Ability to work independently to achieve established goals and objectives
Skilled typing ability
Knowledge of personal computers, hardware, software, Microsoft Office Suite, and related applications and systems
Flexible scheduling, including nights and weekends

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans
Company-sponsored wellness programs
Mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for birthing and non-birthing parents
Competitive 401(k) plan with immediate company match vesting
Financial planning services
Corporate discount programs
Generous paid time off
Flexible work hours
Flexible work arrangement options may be available
Continuous learning and career advancement through training programs
Mentorship
Tuition reimbursement
Recognition programs
Bonuses
Awards and special events
Team-building activities
Volunteer opportunities
Company-sponsored events