Referral Coordinator – Ostomy Care

Coloplast

. Create and process referrals from healthcare providers and other referral sources into the CM database .

Posted 10/10/2026full-timeMinneapolis • Minnesota • United StatesJunior💰 $55,227 - $82,841 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing referrals, verifying insurance benefits, and maintaining accurate customer records while adhering to corporate compliance guidelines. Bilingual in English and Spanish, with strong communication skills and the ability to work independently in a fast-paced environment.

Highest-signal resume keywords

Referral ProcessingInsurance VerificationDatabase ManagementEffective CommunicationBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ProcessingInsurance VerificationDatabase ManagementMedical Record ReviewTyping Skills

Soft Skills

InitiativeProblem-SolvingStress ManagementTime ManagementIndependent Work

Tools & Technologies

Microsoft Office SuiteComputer SystemsHealthcare Management Software

Industry Keywords

Healthcare ComplianceContact Center ExperienceCustomer ServiceTelephone Sales

About the role

Key responsibilities & impact

Create and process referrals from healthcare providers and other referral sources into the CM database
Validate medical files and scan them into customer accounts
Verify patients’ insurance benefits by contacting insurance companies and document account information
Process leads from external departments and complete required documentation
Organize, update, review, and validate customer records
Complete inbound and outbound telephone calls related to referrals
Verify insurance benefits for new, existing, and reactivated patients
Record concise insurance information summaries from insurance carriers
Review medical records for missing documentation and verify diagnoses and signatures
Obtain corrections and missing signatures within required periods
Ensure file component accuracy and scan documents into the system
Research and resolve customer order issues by communicating with HCPs and insurers
Communicate outcomes to relevant stakeholders
Complete and update database records according to Corporate Compliance Guidelines
Maintain knowledge of policies, procedures, and required job skills
Meet or exceed quality and quantity performance standards
Support departmental leadership in achieving goals through task completion and training
Follow housekeeping, quality, safety, ethical, professional, and corporate policies
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Minimum of one-year experience in a contact center
English/Spanish bilingual preferred
Willingness to engage in telephone direct sales
Ability to take initiative and work independently
Ability to interpret instructions and guidelines to make decisions and take necessary actions
Ability to follow complex instructions and guidelines to address specific problems
Ability to navigate between different computer systems
Ability to apply instructions and guidelines appropriately
Ability to maintain composure during stressful situations
Effective verbal and written communication
Ability to determine work priorities
Ability to work independently to achieve established goals and objectives
Skilled typing ability
Knowledge of personal computers, hardware, software, Microsoft Office Suite, and related applications and systems
Availability and flexibility to work changing schedules, including nights and weekends

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans
Company-sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for birthing and non-birthing parents
Competitive 401(k) plan with company match that vests immediately
Financial planning services
Corporate discount programs
Generous paid time off
Flexible work hours
Flexible work arrangement options may be available
Continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
Recognition programs, peer recognition, bonuses, awards, and special events
Team-building activities
Volunteer opportunities
Company-sponsored events
Sustainability strategy
Performance-based incentive compensation