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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient advocacy and care coordination, with a strong focus on empathetic communication, problem-solving, and managing complex medical needs. Proficient in navigating insurance processes and utilizing technology to enhance patient experiences.
Highest-signal resume keywords
Patient AdvocacyCare CoordinationInsurance VerificationBilingual Proficiency in SpanishEmpathetic Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyReferral ManagementHealth CoachingBehavior Change TechniquesPatient Record Management
Soft Skills
Exceptional CommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailProblem-Solving Skills
Tools & Technologies
Digital Health ToolsHealth Tech Platforms
Industry Keywords
Cancer CareChronic ConditionsLongitudinal Care ManagementPatient EngagementFinancial Assistance Coordination
About the role
Key responsibilities & impact- Serve as a primary point of contact and trusted advocate for patients navigating cancer screening, abnormal results, elevated cancer risk, active treatment, and survivorship
- Build meaningful patient relationships through empathetic communication, personalized guidance, and proactive engagement
- Help patients overcome barriers to care, make informed decisions, and stay on track with recommended care
- Identify high-quality providers and facilities, manage referrals, schedule appointments, and facilitate follow-ups
- Track patient progress, resolve barriers or delays, and ensure timely follow-through on care needs
- Collaborate with clinical teams and external providers to coordinate care, communicate updates, and escalate concerns
- Verify insurance eligibility, benefits, and coverage, and explain options and potential costs
- Coordinate prior authorizations, referrals, and financial assistance
- Manage a portfolio of patients and care coordination tasks
- Maintain accurate patient records, documentation, and task tracking while ensuring privacy and confidentiality
- Use technology and digital tools to streamline workflows and improve the patient experience
- Adapt to changing processes, tools, and business priorities and identify opportunities for continuous improvement
Requirements
What you’ll need- Experience in a patient-facing healthcare role, including referrals, provider networks, insurance benefits, and medical terminology
- Exceptional communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Strong problem-solving skills and resourcefulness
- Tech-savviness and adaptability
- Proactive, results-oriented mindset
- Experience supporting patients with complex medical needs, including cancer care, chronic conditions, or longitudinal care management (nice to have)
- Experience with motivational interviewing, health coaching, or behavior change techniques (nice to have)
- Experience working in health tech, digital health, or a startup environment (nice to have)
- Bilingual in English and Spanish (nice to have)
- Must be proficient in Spanish and capable of conducting conversations fluently in Spanish (required application qualification)
Benefits
Comp & perks- Comprehensive medical, dental, vision, life, and disability benefits
- 401k match
- Monthly phone and wifi stipend
- Annual ergonomic stipend
- Generous vacation policy
- Paid holidays
- Company-wide recharge days
- Equal paid parental leave for birthing and non-birthing parents
- Free cancer screening and prevention resources for employees and their adult dependents
- Competitive salary
- Potential eligibility for equity and benefits