Field Service Technician

Columbia Machine, Inc.

. Provide technical customer service and support during installation, commissioning, and servicing of automated bagging and palletizing equipment .

Posted 10/3/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $59,740 - $82,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude in PLC troubleshooting, including program editing and network connections, while providing exceptional customer service and support for automated bagging and palletizing equipment. Capable of supervising installation teams and ensuring compliance with safety standards.

Highest-signal resume keywords

PLC TroubleshootingControlLogix ProgrammingSugarCRM ManagementElectrical KnowledgeTechnical Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PLC TroubleshootingControlLogix ProgrammingRSLogix KnowledgeMotion ControlPanelView OperationPanelmate OperationSystematic TroubleshootingTechnical AptitudeAttention to DetailSOP and SWI Training

Soft Skills

Customer ServiceCommunicationTeam CollaborationProblem SolvingTraining and Education

Tools & Technologies

SugarCRMMicrosoft OfficeAutomated Bagging EquipmentPalletizing Equipment

Industry Keywords

InstallationCommissioningServicingSafety FeaturesService RequestsContinuous ImprovementCross-Functional Teams

About the role

Key responsibilities & impact

Provide technical customer service and support during installation, commissioning, and servicing of automated bagging and palletizing equipment
Assist customers in person, by phone, or by email
Respond to service requests and troubleshoot problems on-site and remotely
Educate and train customers on equipment and safety features
Supervise local electricians, assemblers, and welding personnel during installation
Ensure equipment functions properly and safely
Test local inputs and outputs, devices, control interlocks, and alarms
Complete service trips safely, efficiently, and within allotted time
Support sales representatives with technical information, upgrade and parts recommendations
Complete job and expense reports
Document project status, on-site changes, safety issues, processes, procedures, and service-manual feedback
Use SugarCRM to manage customer relationships, solutions, service-trip reports, tasks, and status
Support internal and external customer-service needs and communicate unmet expectations
Provide after-hours technical support
Participate in continuous-improvement and cross-functional teams
Maintain professional and technical knowledge through networks, societies, workshops, and publications
Contribute to team efforts and perform other assigned duties

Requirements

What you’ll need

High School or GED required
3-5 years of experience
Microsoft Office (Word, Excel, PPT, Outlook)
SugarCRM
PLC troubleshooting (program editing & network connections)
Specific knowledge of RSLogix, Compact Logix
ControlLogix (PLC programming)
PanelView & Panelmate
Motion Control
Strong electrical knowledge and systematic troubleshooting ability
Strong technical aptitude and attention to detail
Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver
Ability to travel to/from airports and/or customer facilities utilizing your own, leased or rented vehicle
English language; Spanish a plus
Willingness to travel frequently, up to 75%
Ability to perform each essential duty satisfactorily
Participation in applicable SOP and SWI training and knowledge base

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Prescription drug insurance
Life insurance
Flexible spending accounts
Short and long term disability
401(k)
Incentive compensation
Paid holidays
Paid time off
Tuition reimbursement
401(k) matching
Employee assistance program
Professional development assistance
Referral program
8 hour shift
Day shift
Monday to Friday