Columbia Machine, Inc.

Field Engineer

• Provide technical customer service and support during installation, commissioning, and servicing of automated bagging and palletizing equipment
• Assist customers in person, by phone, or by email
• Respond to service requests and troubleshoot problems on-site and remotely
• Educate and train customers on equipment and safety features
• Supervise local electricians, assemblers, and welding personnel during installation
• Ensure equipment functions properly and safely
• Test local inputs and outputs, devices, control interlocks, and alarms
• Complete service trips safely, efficiently, and within allotted time
• Support sales representatives with technical information, upgrade and parts recommendations
• Complete job and expense reports
• Document project status, on-site changes, safety issues, processes, procedures, and service-manual feedback
• Use SugarCRM to manage customer relationships, solutions, service-trip reports, tasks, and status
• Support internal and external customer-service needs and communicate unmet expectations
• Provide after-hours technical support
• Participate in continuous-improvement and cross-functional teams
• Maintain professional and technical knowledge through networks, societies, workshops, and publications
• Contribute to team efforts and perform other assigned duties

Field Service Technician

• Provide technical customer service and support during installation, commissioning, and servicing of palletizing equipment
• Assist customers in person, by phone, or by email
• Respond to service requests and troubleshoot problems on-site and remotely
• Educate and train customers on equipment operation
• Ensure proper electrical and mechanical installation
• Support electricians, assemblers, and welding personnel during installation
• Verify equipment operation and complete commissioning
• Test local inputs, outputs, devices, control interlocks, and alarms
• Meet production schedule and profitability commitments
• Complete service trips safely, efficiently, and within allotted time
• Support sales representatives with technical information and equipment upgrade recommendations
• Recommend parts and maintenance actions
• Document project requirements, job reports, expenses, project status, and on-site changes
• Use CRM to manage customer relationships, service-trip reports, tasks, and status
• Document customer needs and develop service metrics and resources
• Provide after-hours technical support
• Document processes, eliminate non-value-added activities, and participate in cross-functional continuous-improvement teams
• Maintain professional and technical knowledge through networks, professional societies, workshops, and publications
• Participate in SOP and SWI training

Field Service Technician – Palletizer Division

• Provide technical customer service and support during installation, commissioning, and servicing of robotic palletizing equipment
• Assist customers in person, by phone, or by email
• Respond to service requests, including frequent travel
• Educate, train, and troubleshoot problems on-site and remotely
• Participate in after-hours on-call support
• Supervise local electricians and assembly personnel during electrical and mechanical installation
• Test local inputs and outputs, pneumatic devices, control interlocks, and alarm states
• Finalize commissioning by ensuring robotic palletizing systems function properly
• Train customers on equipment operation and maintenance
• Meet production schedules and profitability commitments safely and efficiently
• Support sales by identifying interest in plant upgrades and future modifications
• Recommend parts and maintenance actions
• Provide technical support to sales representatives and information for quotations
• Provide plant layouts to engineering
• Complete job and expense reports
• Document project status and on-site changes
• Assist in developing service manuals
• Attend educational workshops and review professional publications
• Participate in cross-functional teams and improve operating efficiencies
• Document processes and procedures
• Participate in SOP and SWI training
• Accomplish other assigned duties