Field Service Technician

. Provide technical customer service and support during installation, commissioning, and servicing of robotic palletizing equipment .

Posted 9/25/2026full-timeVancouver • Washington • United StatesMid-LevelSenior💰 $59,740 - $82,400 per yearWebsite

Tools & technologies

Assembly

Key responsibilities & impact

Provide technical customer service and support during installation, commissioning, and servicing of robotic palletizing equipment
Assist customers in person, by phone, or by email
Respond to service requests, including frequent travel
Educate, train, and troubleshoot problems on-site and remotely
Participate in after-hours on-call support
Supervise local electricians and assembly personnel during electrical and mechanical installation
Test local inputs and outputs, pneumatic devices, control interlocks, and alarm states
Finalize commissioning by ensuring robotic palletizing systems function properly
Train customers on equipment operation and maintenance
Meet production schedules and profitability commitments safely and efficiently
Support sales by identifying interest in plant upgrades and future modifications
Recommend parts and maintenance actions
Provide technical support to sales representatives and information for quotations
Provide plant layouts to engineering
Complete job and expense reports
Document project status and on-site changes
Assist in developing service manuals
Attend educational workshops and review professional publications
Participate in cross-functional teams and improve operating efficiencies
Document processes and procedures
Participate in SOP and SWI training
Accomplish other assigned duties

What you’ll need

High School diploma or GED required
5 years professional experience
Vocational or technical training preferred
Associate’s degree or vocational or technical school degree preferred
Experience may substitute for some of the above education
Knowledge of PLC Programming and OXPA software
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
PLC troubleshooting, including program editing and networking
Knowledge of A-B PLC platforms and RSLogix 500 and newer
Valid Driver’s License
Driving record that does not fit the criteria of a high risk driver
Ability to provide a respectful work environment for others
Ability to work well with others in a team atmosphere
Willingness to travel frequently (70%)
Subject to customer-required drug and alcohol testing where applicable
Must reliably commute to or plan to relocate before starting work in Vancouver, WA 98661

Comp & perks