Field Service Technician – Palletizer Division

Columbia Machine, Inc.

. Provide technical customer service and support during installation, commissioning, and servicing of palletizing equipment .

Posted 9/30/2026full-timeVancouver • Washington • United StatesMid-LevelSenior💰 $59,740 - $82,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer service and support for palletizing equipment, with strong skills in PLC troubleshooting, equipment commissioning, and customer training. Proficient in using CRM systems and Microsoft Office to manage customer relationships and documentation.

Highest-signal resume keywords

PLC TroubleshootingRSLogix PLC ProgrammingControLogix PLC ProgrammingPanelView Studio KnowledgeTechnical Customer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PLC TroubleshootingRSLogix PLC ProgrammingControLogix PLC ProgrammingPanelView Studio KnowledgeMotion Control KnowledgeTechnical AptitudeElectrical InstallationMechanical InstallationService DocumentationContinuous Improvement

Soft Skills

Attention to DetailCustomer EducationProblem SolvingCommunication SkillsTeam Collaboration

Tools & Technologies

Microsoft OfficeCRMD365Palletizing EquipmentIndustrial Equipment

Certifications & Qualifications

High School Diploma or GEDValid Driver's License

Industry Keywords

Technical SupportInstallationCommissioningService RequestsIndustrial Environments

About the role

Key responsibilities & impact

Provide technical customer service and support during installation, commissioning, and servicing of palletizing equipment
Assist customers in person, by phone, or by email
Respond to service requests and troubleshoot problems on-site and remotely
Educate and train customers on equipment operation
Ensure proper electrical and mechanical installation
Support electricians, assemblers, and welding personnel during installation
Verify equipment operation and complete commissioning
Test local inputs, outputs, devices, control interlocks, and alarms
Meet production schedule and profitability commitments
Complete service trips safely, efficiently, and within allotted time
Support sales representatives with technical information and equipment upgrade recommendations
Recommend parts and maintenance actions
Document project requirements, job reports, expenses, project status, and on-site changes
Use CRM to manage customer relationships, service-trip reports, tasks, and status
Document customer needs and develop service metrics and resources
Provide after-hours technical support
Document processes, eliminate non-value-added activities, and participate in cross-functional continuous-improvement teams
Maintain professional and technical knowledge through networks, professional societies, workshops, and publications
Participate in SOP and SWI training

Requirements

What you’ll need

High School or GED required
Associate’s degree or vocational or technical school degree preferred
3-5 years of experience
Knowledge of Microsoft Office (Word, Excel, PPT, Outlook)
Knowledge of CRM; D365 preferred
PLC troubleshooting, including program editing and network connections
Knowledge of RSLogix PLC code/programming
Knowledge of ControLogix PLC code/programming
Knowledge of PanelView Studio
Motion control knowledge
Strong technical aptitude and attention to detail
English language skills
Valid driver’s license and driving record that does not meet high-risk-driver criteria
Ability to travel up to 75%
Ability to reliably commute to or relocate to Vancouver, WA 98661
Ability to work in industrial environments and use required PPE
Willingness to undergo customer-required drug and alcohol testing where applicable

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Prescription drug insurance
Life insurance
Flexible spending accounts
Short and long term disability
401(k)
Incentive compensation
Paid holidays
Paid time off
Tuition reimbursement
401(k) matching
Employee assistance program
Professional development assistance
Referral program
8 hour shift, day shift, Monday to Friday