Comet

Technical Account Manager

• Own a portfolio of global accounts as the primary post-sale point of contact
• Lead new customer onboarding and enablement on the Comet platform
• Help customers achieve business and technical outcomes as a trusted advisor
• Understand customer use cases and machine learning goals, including agentic AI and multi-agent systems
• Lead technical enablement sessions covering time series forecasting, computer vision, LLM fine-tuning, RAG evaluation, and agentic AI
• Troubleshoot technical questions and issues, including Python SDK integration, custom visualizations, integrations, and technical working sessions
• Create examples and help customers leverage ML/LLM/agentic frameworks and integrations
• Use customer health analytics to identify expansion opportunities and churn risks, partnering with Sales
• Support renewals by ensuring customers realize ongoing value
• Partner with Product and Engineering on customer feedback and product roadmap
• Contribute to scalable initiatives, processes, tools, and programs
• Report to the Head of Customer Success and be measured on customer satisfaction, product adoption, retention, and expansion revenue

Technical Account Manager – TAM