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Tech Stack
Tools & technologiesPythonSwitchingTCP/IP
About the role
Key responsibilities & impact- Provide day-to-day post-sales operational support for production and pre-production customer network environments
- Troubleshoot complex hardware, software, and network issues across large-scale IP/MPLS infrastructures
- Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions
- Support critical incidents, outages, and escalation scenarios
- Conduct network information-gathering workshops and understand customer architecture, workflows, and future design requirements
- Provide guidance on network design evolution, capacity growth, and technology adoption
- Assist with major network upgrades, maintenance windows, migrations, and change events
- Produce reports on project progress, network health, issues, and remediation activities
- Lead technology and operations workshops covering issues, JTAC cases, root causes, mitigations, and long-term solutions
- Train engineering, implementation, and operations teams on HPE Juniper Networks platforms
- Assess network health and stability; develop fault-isolation and diagnostic procedures
- Create and review customer SOPs and MOPs and contribute to best-practice policies and standards
- Perform lab testing, design validation tests, certification, and integration of new hardware and major software releases
- Maintain a release management database addressing stability and third-party security vulnerabilities
- Develop Python-based automation tools and use AI tools for configuration validation, health checks, troubleshooting, and provisioning
- Assist teams in adopting network automation tools and contribute to automation documentation and repositories
- Track and triage PBN and SIRT items, document security gaps, identify software-bug and vulnerability risks, and pursue remediation or workarounds
- Hold frequent meetings with the customer and SM to discuss JTAC case progression, solutions, and required actions
Requirements
What you’ll need- 5+ years of hands-on design, deployment, and operational experience in large-scale service provider networks
- Experience supporting major network transformations, upgrades, or expansions
- Strong experience with JUNOS CLI
- Large-scale hands-on experience with MX, QFX, EX, ACX, and PTX platforms
- Strong understanding of TCP/IP, MPLS, OSPF, IS-IS, BGP, MPLS-TE, RSVP, LDP, SR, SRv6, IPv4/IPv6, BGP routing policy and peering, L3VPN, VPLS, MVPN, Ethernet switching, 802.1Q, QoS/Class of Service, EVPN, broadband services, and BNG
- Hands-on experience with Python scripting and Juniper PyEZ
- Hands-on traffic steering and Traffic Engineering Software experience with Paragon/JRD
- Ability to design automation solutions integrating with existing operational workflows
- Excellent communication skills during high-pressure outage or escalation scenarios
- Ability to present complex technical topics to engineering, operations, and executive audiences
- Strong customer-facing skills with a collaborative, consultative approach
- Ability to translate business and technical requirements into practical, scalable network solutions
- Expert-level technical certifications: JNCIP, JNCIE, CCNP, and CCIE