Comgent

Engineer

• Provide post-sales, on-site engineering support within the customer’s network environment
• Act as a trusted technical advisor and Juniper subject matter expert
• Support the design, implementation, operation, optimisation, troubleshooting, and ongoing evolution of the customer’s Service Provider network
• Provide on-site technical support for Juniper Service Provider network environments
• Support network design, implementation, migration, upgrades, and optimisation activities
• Troubleshoot complex routing, MPLS, VPN, and platform-related issues through to resolution
• Manage and track JTAC cases, Product Reports (PRs), software fixes, and RMAs
• Test and validate new designs, software releases, patches, and features before production deployment
• Develop implementation plans, Methods of Procedure (MOPs), rollback plans, and technical documentation
• Develop network automation scripts and operational tooling
• Conduct technical workshops, knowledge transfer, and training for customer engineering teams
• Perform configuration reviews, network health checks, risk assessments, and best-practice recommendations
• Produce regular technical reports, status updates, and documentation
• Ensure Juniper solutions operate reliably, efficiently, and in accordance with industry and Juniper best practices

Senior Resident Engineer – SP

Field Engineer

• Provide post-sales, on-site engineering support within the customer’s network environment
• Act as a trusted technical advisor and Juniper subject matter expert
• Support the design, implementation, operation, optimisation, troubleshooting, and ongoing evolution of the customer’s Service Provider network
• Provide on-site technical support for Juniper Service Provider network environments
• Support network design, implementation, migration, upgrades, and optimisation activities
• Troubleshoot complex routing, MPLS, VPN, and platform-related issues through to resolution
• Manage and track JTAC cases, Product Reports (PRs), software fixes, and RMAs
• Test and validate new designs, software releases, patches, and features before production deployment
• Develop implementation plans, Methods of Procedure (MOPs), rollback plans, and technical documentation
• Support Juniper MX, PTX, and other relevant routing and switching platforms
• Conduct technical workshops, knowledge transfer, and training for customer engineering teams
• Perform configuration reviews, network health checks, risk assessments, and best-practice recommendations
• Produce regular technical reports, status updates, and documentation

Senior Resident Engineer – Service Provider Routing, MPLS

• Deploy, configure and support Aruba / Silver Peak SD-WAN solutions
• Support migrations, upgrades, troubleshooting and optimisation activities
• Configure and manage EdgeConnect / Orchestrator environments
• Troubleshoot routing, connectivity and application-performance issues
• Integrate SD-WAN with existing WAN / Service Provider infrastructure
• Work closely with customer network and operations teams
• Produce technical documentation and provide knowledge transfer

Senior Resident Engineer – SP

Senior Resident Engineer – Service Provider Routing, MPLS

Senior Resident Engineer – Aruba, SD-WAN