Chief Engineer

Commonwealth Bank

. Define technology foundations and engineering direction for customer-service platforms and assisted experiences .

Posted 10/12/2026full-timeSydney • AustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defining technology foundations and engineering direction for customer-service platforms, with a strong focus on modern software engineering practices, architectural design, and mentoring future technical leaders.

Highest-signal resume keywords

Technology Strategy LeadershipModern Software Engineering PracticesCloud Platforms and Distributed SystemsResilient System DesignArchitectural Judgement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ArchitectureApplication Programming InterfacesMicroservicesCI/CDAutomated TestingSecure EngineeringDomain-Based DesignOperational Risk ManagementJourney OrchestrationAgentic AI

Soft Skills

InfluenceCommunicationMentoringNavigating AmbiguityBuilding Alignment

Industry Keywords

Customer-Service PlatformsEngineering ExcellenceTechnical DebtProduction ReadinessComplex Technology Estates

Tech Stack

Tools & technologies

CloudDistributed SystemsMicroservices

About the role

Key responsibilities & impact

Define technology foundations and engineering direction for customer-service platforms and assisted experiences
Set technical direction and build a culture of engineering excellence, innovation and pragmatic delivery
Shape architectural roadmaps across customer service, including digital, assisted and AI-enabled experiences
Lead modernisation across legacy and future-state platforms while reducing complexity and technical debt
Establish reusable service domains, APIs, events and engineering patterns across the Group
Develop common foundations for customer context, journey orchestration, voice, messaging, knowledge and Agentic AI experiences
Drive modern software engineering practices including CI/CD, automated testing, observability, secure design and production readiness
Engineer resilience, reliability, security and operational risk management into critical services
Mentor senior engineers and influence leaders across product, architecture, cyber and risk
Strengthen technical capability across teams and deliver safe, scalable and production-ready outcomes

Requirements

What you’ll need

Experience leading technology strategy, architecture and engineering outcomes across large-scale enterprise environments
Strong record of modernising complex technology estates and communicating technical decisions to senior stakeholders while maintaining highly critical production services
Deep knowledge of contemporary software architecture, including cloud platforms, distributed systems, domain-based design, application programming interfaces, events or microservices
Experience designing resilient and highly available systems with security, observability, controls and operational risk as fundamental considerations
Strong command of modern delivery and engineering practices, including automation, secure engineering, CI/CD and quality at scale
Ability to guide solution design across complex problem spaces and establish architecture guardrails enabling autonomous engineering teams
Understanding of opportunities and engineering challenges associated with Agentic AI and generative AI in customer and colleague experiences
Influence, communication and mentoring skills to build alignment, navigate ambiguity and grow future technical leaders
Deeply technical and hands-on engineering leadership capability
Strong architectural judgement and confidence working across complex production environments

Benefits

Comp & perks

Accessible, inclusive and respectful workplace
Support or adjustments for applicants who require them
Career development opportunities within the Commonwealth Bank Group