Commonwealth Bank

Customer Specialist

• Conduct in-depth conversations with customers about Home Loans, Business Banking and Financial Advice
• Support customers with enquiries and account maintenance
• Process applications for credit products
• Educate customers and demonstrate in-branch technology and digital banking options
• Problem-solve and provide effective solutions
• Champion processes, procedures and the bank’s risk-adverse culture
• Provide relief support to surrounding branches, including Baulkham Hills and Riverstone
• Deliver seamless banking experiences to personal and small business customers

Customer Banking Specialist - Relief

Cloud Engineer

• Lead the design, development, deployment and operation of secure, scalable cloud-native software solutions
• Shape architecture and technical direction across AWS and Kubernetes-based platforms
• Develop software and automation
• Integrate AI-enabled capabilities into the platform and guide practical, responsible adoption
• Embed automated testing, observability, monitoring and secure-by-design engineering practices
• Improve delivery through infrastructure as code, continuous integration and deployment, GitOps and reusable engineering patterns
• Strengthen operational resilience, reliability, disaster recovery, performance and cost efficiency
• Mentor engineers, share knowledge and influence technical outcomes across squads and the wider crew
• Operate, strengthen and progressively enhance AWS-hosted, containerised OpenText document retention and archiving platforms

Staff Software Engineer – AWS, AI

Data Scientist

• Lead the design, development and implementation of machine learning, Generative AI and agentic AI solutions for strategic business and customer outcomes
• Apply statistical methods and structured problem solving to complex fraud and scams challenges
• Progress solutions from exploration and experimentation through evaluation, validation, deployment and ongoing monitoring
• Design and develop Generative AI capabilities, including Retrieval-Augmented Generation, orchestration, guardrails and agentic AI systems
• Identify opportunities to expand the effective and responsible use of data science, machine learning and AI across fraud and scams
• Partner with product, engineering, platform, architecture, MLOps, risk and business stakeholders
• Define problems, evaluate trade-offs and translate technical insights into action
• Establish technical practices across data and feature engineering, model selection, evaluation, testing, documentation and production deployment
• Lead and develop the chapter through coaching, knowledge sharing, technical guidance and collaboration

Chapter Lead, Data Science – Fraud, Scams & Cyber

• Have in-depth conversations with customers about banking needs, including Home Loans, Business Banking and Financial Advice
• Support customers with enquiries, account maintenance and credit product applications
• Educate customers and demonstrate in-branch technology and digital banking solutions
• Problem solve and provide effective solutions
• Champion processes, procedures and a strong risk culture
• Deliver a seamless banking experience to personal and small business customers across the East Melbourne branch network

Customer Banking Specialist

• Work across the Wodonga and Albury branches
• Build personal connections with customers through meaningful conversations
• Help customers use in-branch technology and digital banking options
• Respond to customers’ transactional needs in the branch
• Perform interviews and process applications for personal loans, credit cards, and associated products
• Proactively call customers to build rapport and invite them to the branch for a Financial Health Check or specialist appointment
• Follow Bank processes and procedures, including reconciling transactions and reviewing customers’ financial positions
• Participate in community events and fundraising activities
• Support the safety and wellbeing of the team
• Capture customer feedback, correct service breaks, and drive improvement
• Collaborate with the Branch Manager and colleagues to deliver outcomes for customers
• Refer customers to appropriate specialist team members for complex needs

Customer Banking Specialist, Relief

Full-stack Engineer

• Own engineering for Risk AI Platform services
• Design, build, and operate .NET/Python microservices and REST APIs with OpenAPI specifications and Kong gateway integration
• Scale platforms from MVP to enterprise-grade through architectural refactoring, modularisation, performance tuning, and reliability improvements
• Write production code, conduct peer reviews, define engineering standards, and guide Staff and Senior engineers
• Establish CI/CD golden paths using GitHub Actions and ArgoCD
• Implement automated unit, integration, and performance testing and progressive delivery
• Embed observability and operability using Grafana, Prometheus, PagerDuty, SLOs/SLIs, and production readiness reviews
• Build and extend multi-agent architectures, conversational AI workflows, and Rules-as-Code frameworks
• Apply LLM APIs/platforms, MCP, A2A, and planning/optimisation patterns
• Partner with Product Owners, Data Scientists, Risk Technology, and platform teams to plan increments and deliver AI-driven capabilities
• Ensure compliance with Tech Controls and Privacy Front Door processes
• Champion secure coding, secrets management, SSO/RBAC, SailPoint, and encryption
• Consume producer-led S3/Iceberg and Kafka data products and event streams
• Provide technical direction for AI-enabled risk platforms across Operational Risk & Compliance

Principal Software Engineer – .NET/Python, AI

• Lead hands-on engineering initiatives and mentor engineers
• Design, build and evolve engineering platforms, developer tools and automated workflows across cloud, delivery pipelines, data and metrics
• Establish reusable patterns, standards, guardrails and streamlined paths for safer software delivery
• Champion responsible AI-powered engineering practices across coding, testing, documentation and delivery
• Improve developer experience through self-service capabilities, reusable templates, standardised pipelines and automation
• Partner with engineering teams to understand delivery challenges and bridge local needs with enterprise technology services
• Collaborate with architecture, security, risk, governance and data teams to deliver secure, resilient solutions
• Improve observability, reliability, performance and cost efficiency while addressing technical debt and risk

Staff Software Engineer

• Design, build and support scalable APIs, automation services and software solutions
• Develop solutions addressing complex security and operational challenges across the organisation
• Contribute across the full software development lifecycle, from design and development through testing, deployment and production support
• Deliver high-quality, maintainable code using modern engineering practices
• Champion best practices in testing, CI/CD, observability and operational support
• Improve reliability, performance and maintainability of engineering solutions
• Participate in code reviews and continuous improvement initiatives
• Identify and resolve recurring technical issues
• Work with engineers, product owners and security teams to deliver impactful solutions
• Investigate complex technical challenges and contribute innovative solutions
• Support architecture, design and delivery decisions
• Collaborate across squads to share knowledge and improve outcomes
• Stay current with emerging technologies and modern development practices
• Explore automation and AI-driven tools to improve engineering outcomes
• Contribute ideas improving processes, tooling and operational efficiency

Senior Software Engineer

Data Engineer

• Design, build, test and deploy scalable data solutions across the full engineering development lifecycle
• Lead engineering initiatives and coordinate delivery across data, platform, operations and observability teams
• Review solution designs and architectures and provide practical guidance aligned with engineering standards and strategy
• Contribute to technical governance covering architecture, implementation, risk and adoption
• Support engineers through complex technical challenges and mentor them to build capability
• Develop secure, maintainable and production-ready data pipelines and data products
• Partner with technical and business stakeholders to understand requirements, assess technical data solutions and deliver outcomes
• Contribute to engineering recruitment, including technical interviews and consistent application of hiring standards
• Uplift data engineering resource capabilities
• Contribute to using GenAI to improve ways of working, data analytics, insights and productivity
• Support modernisation of the data domain and evolution of Big Data AWS-based platforms with increased Snowflake and dbt adoption

Staff Data Engineer, Big Data, AWS, Snowflake

Platform Engineer

• Design, build, run, and evolve tools, infrastructure, templates, and capabilities used by engineers to deliver business value
• Write code that automates infrastructure and environment operations
• Manage the Kubernetes-based Platform as a Service on AWS
• Collaborate with customer-facing product engineers to design, build, and run platforms
• Maintain reliable, secure, and scalable underlying infrastructure
• Identify and automate self-service platform opportunities
• Evolve platforms by adopting new technology and improving engineering efficiency
• Create standardized tooling for deploying and running applications with best practices
• Automate deployment and operations using Python and Go
• Participate in cross-group activities to build engineering capability and technology solutions

Senior Platform Engineer

• Lead the design and delivery of scalable, resilient and secure software solutions across the eCommerce payments platform
• Build and evolve Java-based microservices supporting merchant onboarding, payment processing and settlement capabilities
• Contribute across backend services, APIs, cloud infrastructure and customer experiences
• Drive architectural decisions and influence engineering direction across squads
• Champion automated testing, CI/CD, observability and DevSecOps practices
• Partner with product, architecture and business stakeholders to deliver customer outcomes
• Mentor engineers and uplift technical capability across the team
• Support production systems and improve reliability, performance and operational excellence
• Shape architecture, engineering practices and customer outcomes for a modern in-house eCommerce payments platform

Manager

• Drive simplification and optimisation of Home Lending credit policy
• Reduce unnecessary complexity and improve customer journeys
• Support greater automation of credit risk decisioning while ensuring responsible lending
• Maintain alignment with Home Buying’s credit appetite and the Group credit policy framework
• Review existing Home Lending policies and identify opportunities for improvement
• Translate policy requirements into clear, practical business rules and guidance
• Engage with frontline, decisioning and business stakeholders to simplify or rewrite policy
• Define and refine business rules and guidance materials
• Assess channel and business-unit needs to ensure policy requirements are applied effectively
• Use customer, portfolio and market insights to identify emerging risks and opportunities
• Support business cases, implementation plans and policy and process improvements
• Collaborate with Credit Risk Strategy, Governance and Performance colleagues
• Report to the Senior Manager, Credit Risk Automation

Credit Risk Manager – Policy Simplification

• Drive the evolution of the multi-cloud platform
• Shape platform architecture
• Build cloud networking and automation solutions at scale
• Design, build, and operate automated cloud networking infrastructure across Azure and GCP
• Lead platform and network automation initiatives using Terraform Enterprise and event-driven orchestration frameworks such as Temporal
• Drive reliability, security, governance, and cost optimization across the cloud estate
• Develop reusable Infrastructure-as-Code modules and shared platform capabilities
• Partner with Security, SRE, and Product teams to deliver resilient, compliant services
• Establish engineering standards and review designs
• Mentor engineers and set technical direction for platform engineering initiatives
• Lead incident response for critical platform issues

Staff Platform Engineer

Director

• Support business management priorities across the Diversified Industries and Energy, Commodities & Sustainability Coverage sector teams
• Manage risks, issues and competing priorities
• Drive portfolio hygiene, reporting and data quality across client, financial and operational datasets
• Prepare performance reporting, financial analysis and decision-ready insights for senior leadership
• Partner with Finance, Risk, Compliance, Operations, Product, Data and Technology stakeholders
• Identify and implement opportunities to leverage data, automation and AI
• Support adoption of reporting tools, dashboards and process improvements
• Foster a collaborative, high-performing culture and guide junior team members where required

Associate Director – Business Manager

• Design and build scalable, cloud-native data pipelines for financial crime monitoring, reporting and insights
• Transform complex data into trusted products using AWS, Snowflake and modern data platforms
• Deliver secure, resilient and high-quality data solutions
• Collaborate with engineers, product teams and business stakeholders
• Support critical business decisions and customer outcomes
• Contribute to the evolution of the cloud data ecosystem
• Help shape data-driven financial crime reporting and insights across the bank

Customer Banking Specialist - Relief

Staff Software Engineer – AWS, AI

Chapter Lead, Data Science – Fraud, Scams & Cyber

Customer Banking Specialist

Customer Banking Specialist, Relief

Principal Software Engineer – .NET/Python, AI

Staff Software Engineer

Senior Software Engineer

Staff Data Engineer, Big Data, AWS, Snowflake

Senior Platform Engineer

Staff Software Engineer

Credit Risk Manager – Policy Simplification

Staff Platform Engineer

Associate Director – Business Manager

Senior Data Engineer – AWS, Snowflake