Customer Banking Specialist

Commonwealth Bank

. Build personal connections with customers through meaningful conversations .

Posted 11/10/2026full-timeCorrigin • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by building personal connections and addressing customer needs effectively. Proficient in processing financial applications and reconciling transactions while adhering to banking procedures.

Highest-signal resume keywords

Customer Service ExcellenceFinancial Transaction ProcessingIndependent Problem SolvingCommunity EngagementCollaboration with Team Members

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ReconciliationApplication ProcessingDigital Banking SupportFinancial Position ReviewLoan ProcessingCredit Card Processing

Soft Skills

IntegrityEffective CommunicationCustomer-Centric ApproachPassion for ServiceAbility to Work Independently

Industry Keywords

Banking ProcessesRetail EnvironmentCommunity EventsCustomer FeedbackService Improvement

About the role

Key responsibilities & impact

Build personal connections with customers through meaningful conversations
Help customers use in-branch technology and digital banking options
Respond to customers’ transactional needs in the branch
Conduct interviews and process applications for personal loans, credit cards, and associated products
Follow banking processes and procedures
Reconcile transactions accurately and review customers’ financial positions
Participate in community events and fundraising activities
Support team safety and wellbeing
Capture customer feedback, address service breaks, and drive improvement
Collaborate with the Branch Manager and colleagues to deliver outcomes for customers
Refer customers to appropriate specialists for complex needs

Requirements

What you’ll need

Ability to ask the right questions, find the right solutions, act with integrity, and place the customer at the centre of everything you do
Passion for service excellence
Ability to work independently and refer customers to specialist team members
Ability to work in a busy, commercial and driven retail environment
Genuine passion for customers and doing the right thing
Availability to work the predetermined Monday to Friday roster, 8:30am–4:50pm
Availability to work across Corrigin and Kondinin branches according to the specified weekly schedule