Customer Banking Specialist

Commonwealth Bank

. Have in-depth conversations with customers about banking needs, including Home Loans, Business Banking and Financial Advice .

Posted 9/29/2026part-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills within Financial Services, focusing on delivering holistic banking solutions and effectively communicating financial concepts. Proficient in problem-solving and fostering a strong risk culture while enhancing customer experiences.

Highest-signal resume keywords

Exceptional Customer ServiceFinancial Services ExperienceExcellent Communication SkillsProblem SolvingMandarin/Cantonese Language Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ability to Thrive in a Busy EnvironmentIntegrityCustomer-Centric Approach

Tools & Technologies

Digital Banking SolutionsIn-Branch Technology

Industry Keywords

Home LoansBusiness BankingFinancial AdviceAccount MaintenanceCredit Product Applications

About the role

Key responsibilities & impact

Have in-depth conversations with customers about banking needs, including Home Loans, Business Banking and Financial Advice
Support customers with enquiries, account maintenance and credit product applications
Educate customers and demonstrate in-branch technology and digital banking solutions
Problem solve and provide effective solutions
Champion processes, procedures and a strong risk culture
Deliver a seamless banking experience to personal and small business customers across the East Melbourne branch network

Requirements

What you’ll need

Proven experience delivering exceptional customer service, ideally within Financial Services, Retail or Hospitality
Excellent communication skills and ability to articulate financial concepts clearly and simply
Ability to ask the right questions, identify solutions, act with integrity and place the customer at the centre
Ability to thrive in a busy, commercial and customer-focused environment while providing holistic solutions
Genuine interest in building a career with CommBank and improving customers' financial wellbeing
Mandarin/Cantonese language skills highly regarded, but not essential
Existing Commonwealth Bank Group employees must apply through Sidekick to submit a valid application

Benefits

Comp & perks

Part-time opportunities of 20–30 hours per week and full-time opportunities
Employee career support for Commonwealth Bank Group employees