Customer Banking Specialist

Commonwealth Bank

. Deliver a seamless banking experience to personal and small business customers .

Posted 10/15/2026part-timeYoung • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service within the financial services sector, with a strong focus on home loans, business banking, and financial advice. Capable of effectively communicating financial terms and providing holistic solutions in a fast-paced retail environment.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeEffective Communication SkillsProblem-Solving AbilitiesHolistic Customer Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

IntegrityActive ListeningRelationship Building

Tools & Technologies

Digital Banking OptionsIn-Branch Technology

Industry Keywords

Home LoansBusiness BankingFinancial AdviceRetail EnvironmentRisk-Adverse Culture

About the role

Key responsibilities & impact

Deliver a seamless banking experience to personal and small business customers
Have in-depth conversations with customers about Home Loans, Business Banking and Financial Advice
Support customers with account enquiries and maintenance
Process applications for credit products
Educate customers and demonstrate in-branch technology and digital banking options
Problem-solve and provide effective solutions
Champion processes, procedures and the bank’s risk-adverse culture
Join the relief team and support surrounding branches including Harden, Yass and Cootamundra

Requirements

What you’ll need

Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
Excellent communication skills and ability to articulate financial terms clearly
Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
Ability to work in a busy, commercial and driven retail environment while providing holistic customer solutions
Genuine interest in building a career with CommBank and improving customers' financial wellbeing
Availability to work the predetermined Monday–Friday roster, 9.15am–4.15pm
Willingness to travel and support surrounding branches such as Harden, Yass and Cootamundra
Existing Commonwealth Bank Group employees must apply through Sidekick to submit a valid application

Benefits

Comp & perks

Part Time Roster: 31.25 hours per week
Opportunity to network across the Indigenous Employee Network
Professional and personal support through the Indigenous employee community
Online assessment and/or digital interview as part of the application process