Customer Banking Specialist - Relief

Commonwealth Bank

. Conduct in-depth conversations with customers about Home Loans, Business Banking and Financial Advice .

Posted 10/1/2026part-timeRouse Hill • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills in Financial Services, with a focus on delivering holistic banking solutions and effectively communicating financial terms. Capable of supporting multiple branches while maintaining a customer-centric approach.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeEffective Communication SkillsProblem-Solving AbilitiesBranch Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Product Application ProcessingDigital Banking EducationAccount Maintenance

Soft Skills

IntegritySolution-Oriented MindsetAbility to Work in a Fast-Paced Environment

Tools & Technologies

In-Branch TechnologyDigital Banking Options

Industry Keywords

Home LoansBusiness BankingFinancial AdviceRetail BankingCustomer Experience

About the role

Key responsibilities & impact

Conduct in-depth conversations with customers about Home Loans, Business Banking and Financial Advice
Support customers with enquiries and account maintenance
Process applications for credit products
Educate customers and demonstrate in-branch technology and digital banking options
Problem-solve and provide effective solutions
Champion processes, procedures and the bank’s risk-adverse culture
Provide relief support to surrounding branches, including Baulkham Hills and Riverstone
Deliver seamless banking experiences to personal and small business customers

Requirements

What you’ll need

Proven experience delivering exceptional customer service, ideally in Financial Services, Retail or Hospitality
Excellent communication skills and ability to articulate financial terms clearly
Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything
Ability to work in a busy, commercial and driven retail environment while providing holistic customer solutions
Genuine interest in building a career with CommBank and improving customers’ financial wellbeing
Availability for the predetermined Monday–Friday roster, 10:00am–2:00pm
Willingness to travel and support surrounding branches such as Baulkham Hills and Riverstone
May be required to complete an online assessment and/or digital interview
Existing Commonwealth Bank Group employees, including Bankwest and x15ventures employees, must apply through Sidekick

Benefits

Comp & perks

Part-time roster of 20 hours per week
Opportunity to join the relief team and support surrounding branches
Professional and personal support through CommBank’s Indigenous Employee Network for Aboriginal and/or Torres Strait Islander Peoples
Opportunity to network across the Indigenous Employee Network
Accessibility support via HR Direct