Customer Banking Specialist, Relief

Commonwealth Bank

. Work across the Wodonga and Albury branches .

Posted 9/29/2026part-timeAlbury • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates a strong commitment to customer service excellence by building personal connections and effectively addressing customer needs. Proficient in processing applications for financial products and collaborating with team members to enhance customer experiences.

Highest-signal resume keywords

Customer Service ExcellenceFinancial Product Application ProcessingIndependent Work CapabilityCommunity EngagementTransaction Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ProcessingTransaction ReconciliationFinancial Health Check FacilitationDigital Banking SupportCustomer Feedback Capture

Soft Skills

IntegrityEffective CommunicationProblem SolvingRelationship BuildingService Orientation

Industry Keywords

Retail BankingCustomer EngagementBranch OperationsFinancial ProductsCommunity Events

About the role

Key responsibilities & impact

Work across the Wodonga and Albury branches
Build personal connections with customers through meaningful conversations
Help customers use in-branch technology and digital banking options
Respond to customers’ transactional needs in the branch
Perform interviews and process applications for personal loans, credit cards, and associated products
Proactively call customers to build rapport and invite them to the branch for a Financial Health Check or specialist appointment
Follow Bank processes and procedures, including reconciling transactions and reviewing customers’ financial positions
Participate in community events and fundraising activities
Support the safety and wellbeing of the team
Capture customer feedback, correct service breaks, and drive improvement
Collaborate with the Branch Manager and colleagues to deliver outcomes for customers
Refer customers to appropriate specialist team members for complex needs

Requirements

What you’ll need

Ability to ask the right questions and find the right solutions
Act with integrity and place the customer at the centre of everything you do
Passion for service excellence
Comfortable working independently
Ability to refer customers to specialist team members
Ability to work in a busy, commercial and driven retail environment
Genuine passion for customer service and doing the right thing
Availability to cover the predetermined roster: Monday 9:30am–4:00pm, Wednesday 10:30am–4:00pm, Thursday 10:30am–4:00pm, and Friday 9:30am–4:00pm
22 hours per week availability

Benefits

Comp & perks

Part-time roster of 22 hours per week
Employee career support for existing Commonwealth Bank Group employees
Accessibility support available through HR Direct