Senior Associate, Operational Excellence

Commonwealth Bank

. Ensure business compliance with relevant Standard Operating Procedures, policies, and procedures .

Posted 10/9/2026full-timeSydney • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance with Standard Operating Procedures and regulatory commitments while maintaining high-quality standards in trade finance processes. Proven ability to coach and build customer relationships, ensuring exceptional service outcomes and risk management.

Highest-signal resume keywords

Compliance With Standard Operating ProceduresQuality Assurance SkillsKnowledge Of Trade Finance ProcessesUnderstanding Of AML And Sanctions RequirementsCoaching And Feedback Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssessmentsRisk ManagementTrade DocumentationTrade Settlement ProcessesFinancial Crime Awareness

Soft Skills

CoachingCustomer Relationship ManagementStakeholder Engagement

Industry Keywords

International Chamber Of Commerce (ICC)Uniform Customs And Practice For Documentary Credits (UCP)Australian Banking Regulatory EnvironmentGlobal Trade EnvironmentTrade-Based Money Laundering

About the role

Key responsibilities & impact

Ensure business compliance with relevant Standard Operating Procedures, policies, and procedures
Maintain risk awareness and meet customer quality expectations and regulatory commitments
Complete quality assessments of Trade documents and transactions
Provide meaningful, informative feedback and coaching to maintain or improve work quality
Service existing and new-to-bank clients across Trade Loans, Import/Export, and Structured Trade & Working Capital
Complete the required number of quality assessments while adhering to schedule
Identify, log, and assist in remediating risk items
Set and maintain operational standards for decision-making and regulatory submissions
Engage multiple stakeholders to provide evidence- and data-driven feedback and tailored guidance
Support development and updating of SOPs
Complete required administrative tasks

Requirements

What you’ll need

Some knowledge of the global trade environment and domestic trade industry
Knowledge of International Chamber of Commerce (ICC) and Uniform Customs and Practice for Documentary Credits (UCP) rules
Solid understanding of Australian and global banking regulatory and compliance environments
Understanding of financial crime environments, including economic trade sanctions and trade-based money laundering
Strong knowledge of AML and sanctions requirements
Well-demonstrated quality assurance skills
Experience coaching individuals to achieve their best
Knowledge of trade finance processes, trade settlement processes, documentation, and systems is ideal
Some experience improving client service by improving processes and reducing errors
Demonstrated ability to build and maintain customer relationships through exceptional service outcomes

Benefits

Comp & perks

Skill and talent development
Collaboration
Flexibility
Internal promotion
Accessibility support available through HR Direct