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Senior Manager, GCS, RAB
Commonwealth Bank. Lead complex customer strategies from assessment through to outcome .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex customer strategies, financial analysis, and credit assessment while balancing customer outcomes with regulatory and compliance obligations. Proven ability to influence stakeholders and lead teams in challenging negotiations and decision-making processes.
Highest-signal resume keywords
Financial AnalysisCredit AssessmentCustomer Strategy LeadershipStakeholder InfluencePeople Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisCredit AssessmentLending Products KnowledgeRisk Decision MakingPolicy Implementation
Soft Skills
Clear CommunicationEmpathyAdaptabilityNegotiation SkillsRelationship Building
Industry Keywords
AgribusinessCommercial CreditBanking LegislationRegulatory ComplianceCredit Monitoring
About the role
Key responsibilities & impact- Lead complex customer strategies from assessment through to outcome
- Work directly with regional commercial and agribusiness customers in financial difficulty
- Understand changes in customers' circumstances and assess their financial and commercial position
- Determine and execute appropriate rehabilitation, turnaround, restructuring, insolvency or exit strategies
- Lead sensitive and challenging negotiations with customers and stakeholders
- Own strategies end to end from decision through execution, adapting as circumstances change
- Lead, develop and support at least one direct report
- Balance customer outcomes with credit risk, commercial, regulatory and compliance obligations
- Conduct credit monitoring, reporting and policy implementation
- Provide guidance to Risk teams and business partners
- Attend Watchlist meetings and Farm Debt Mediations
- Deliver training and Lessons Learnt sessions to Risk teams and business bankers
Requirements
What you’ll need- Business, commercial or agribusiness credit experience; agribusiness exposure highly regarded
- Advanced financial analysis and credit assessment skills
- Ability to make sound risk decisions in complex situations
- Clear and confident written and verbal communication
- Empathetic, supportive, firm, fair and pragmatic approach to customers
- Sound knowledge of lending products, strategies and policies
- Understanding of banking and finance legislation
- Ability to build trusted relationships, influence stakeholders and constructively challenge them
- Experience leading or developing others, or readiness to take on people-leadership responsibilities
- Tenacity and adaptability
- Willingness to challenge assumptions, explore options and see complex matters through
Benefits
Comp & perks- Accessible, inclusive and respectful workplace
- Support or adjustments for applicants who require them
- Career development opportunity within the Commonwealth Bank Group
- Support for current Commonwealth Bank Group employees through Sidekick
- Training and Lessons Learnt sessions
- Support contact available for accessibility needs