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Director of Clinical Operations
CommuniCare Health Services. Oversee delivery of high-quality care to seniors and other residents across skilled nursing, assisted living, independent living, and telehealth settings .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing high-quality patient care within skilled nursing and telehealth settings, while ensuring compliance with regulations and fostering a person-centered care model. Proficient in managing clinical operations, staff training, and strategic initiatives related to value-based care.
Highest-signal resume keywords
Nurse Practitioner (NP)Skilled Nursing Facility (SNF) ExperienceNational Certification from AANP or ANCCActive DEA LicenseClinical Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Operations ManagementPatient Care CompliancePerformance ManagementDocumentation in EMRICD-10 CodingMetrics-Driven Healthcare ModelsGeriatric CareTelehealth ServicesTraining DevelopmentValue-Based Care Models
Soft Skills
Strong Oral Communication SkillsStrong Written Communication SkillsDetail-OrientedCustomer Service ApproachTime Management Skills
Certifications & Qualifications
Master of Science in NursingDoctor of Nursing PracticeNP Certificate Program GraduateActive, Unrestricted State License(s)US Work Authorization
Industry Keywords
Person-Centered Care ModelHigh-Touch CareCollaborative Healthcare SettingsAssisted LivingIndependent Living
About the role
Key responsibilities & impact- Oversee delivery of high-quality care to seniors and other residents across skilled nursing, assisted living, independent living, and telehealth settings
- Oversee high-quality primary care within a high-touch, person-centered care model
- Manage clinical operations, staff, and resources, including hiring, training, performance management, and evaluation
- Ensure high-quality patient care and compliance with regulations and standards
- Provide ongoing performance feedback and coach employees in disciplinary matters
- Identify educational needs and collaborate with educators to develop and implement training
- Develop and implement operational strategies for the clinical team
- Review clinical opportunities and recommend strategic improvement plans
- Maintain compliant documentation in the EMR
- Develop relationships with key stakeholders within skilled nursing facilities
- Support strategic initiatives related to value-based care
- Foster excellent customer experience and customer satisfaction/retention
- Practice ethically in accordance with professional scope and standards and board certification
- Follow state and federal regulations, guidelines, and laws
- Collaborate with facility leadership teams
- Ensure adequate NP coverage for resident care and facility needs
- Provide weekly performance reviews to NPs on productivity, acute visit completion, unsigned notes, cancelled visits, and incomplete Relias trainings
- Travel approximately 50% to buildings in the assigned territory
- Be present at assigned facilities at least monthly and as needed
- Work in a field-based role with at least 60% field work and 40% administrative work
Requirements
What you’ll need- Must be a Nurse Practitioner (NP)
- Skilled nursing facility (SNF) experience
- Experience supervising multiple NPs
- Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate
- National certification from AANP or ANCC
- Active, unrestricted state license(s)
- Ability to obtain licensure in additional states in the service area as requested
- Telehealth providers required to be licensed in OH, IN, WV, MD, VA, PA, and MO
- Active DEA license
- US work authorization
- 2+ years of clinical experience as a Nurse or Nurse Practitioner in a geriatric, adult, or family practice setting
- Ability to work in a flexible environment and schedule
- Strong oral and written communication skills
- Detail-oriented, with ability to work independently and in a team setting
- Customer service approach with teams and residents
- Strong time management skills and ability to prioritize competing deadlines while achieving goals
- Preferred: 1+ years of clinical management experience
- Preferred: Training or clinical experience in geriatrics
- Preferred: 3+ years of clinical experience as a Nurse Practitioner
- Preferred: Experience with coding, ICD-10, and HCC
- Preferred: Experience or training in metrics- and results-driven healthcare models
- Preferred: Experience working in value-based care models
- Preferred: Training or experience in geriatric, assisted living, and/or skilled nursing settings
- Preferred: Experience in collaborative healthcare settings
- Preferred: Training or experience in outpatient primary care settings
Benefits
Comp & perks- Full-time employment
- Professional development through training
- Opportunity to obtain certifications if necessary
- Team meetings
- Flexible environment and schedule