Case Manager, DeafHealth

Communication Service for the Deaf (CSD)

. Provide dedicated case management through DeafHealth's CareLine, benefits enrollment support, and healthcare navigation programs .

Posted 10/13/2026full-timeAustin • Texas • United StatesJunior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and benefits navigation, with a strong focus on supporting Deaf, DeafBlind, and Hard of Hearing individuals. Proficient in American Sign Language and skilled in building relationships with community organizations and healthcare providers.

Highest-signal resume keywords

Case Management ExperienceBenefits NavigationAmerican Sign Language ProficiencyHealthcare Systems KnowledgeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementBenefits EnrollmentHealthcare NavigationMedicaid KnowledgeCHIP KnowledgeMarketplace KnowledgePublic Benefits CounselingDocumentation SupportClient ConfidentialityDigital Collaboration Tools

Soft Skills

Relationship-BuildingEffective CommunicationSound JudgmentTime ManagementCoordination Skills

Tools & Technologies

Microsoft OfficeVirtual Communication Platforms

Industry Keywords

Deaf HealthCommunity ResourcesOutreach EventsPublic AgenciesEITCChild Tax CreditSSDISSISNAPProgram Evaluation

About the role

Key responsibilities & impact

Provide dedicated case management through DeafHealth's CareLine, benefits enrollment support, and healthcare navigation programs
Serve Deaf, DeafBlind, and Hard of Hearing individuals through virtual and in-person case management
Own cases from intake through resolution, including eligibility screening, documentation support, application completion, submission, and follow-up
Conduct proactive follow-up on pending cases, information requests, renewals, and recertifications
Escalate cases beyond the Case Manager's authority
Explain healthcare and benefits options in plain, accessible language
Assist with enrollment in Medicaid, CHIP, and Marketplace programs
Refer clients to qualified tax, legal, or SSA-focused partners for EITC, Child Tax Credit, SSI, and SSDI support
Coordinate warm handoffs, scheduling, and follow-up with partner organizations
Complete required training and remain current on policy and program updates
Build relationships with community organizations, healthcare providers, and public agencies
Represent DeafHealth at outreach events, partner days, and community gatherings
Document case activity, communications, and outcomes accurately
Track case progress for reporting and quality assurance
Maintain client confidentiality
Provide input on case trends, barriers, and outcomes for program evaluation and funder reporting

Requirements

What you’ll need

Case management, benefits navigation, or healthcare navigation experience, or strong interest in developing these skills
General knowledge of or willingness to learn Medicaid, CHIP, Marketplace, and SNAP
Ability to manage a caseload, prioritize competing deadlines, and escalate complex cases appropriately
Strong relationship-building and coordination skills with community organizations, healthcare providers, and government agencies
Demonstrated ability to communicate effectively in both ASL and written English
Sound judgment when handling sensitive client information and confidentiality
Strong organizational and time-management skills
Proficiency with Microsoft Office, virtual communication platforms, and digital collaboration tools
Associate's or Bachelor's degree in Social Work, Public Health, Human Services, Health Administration, or a related field preferred
At least one year of experience in case management, benefits enrollment, healthcare navigation, public benefits counseling, or a related field
Experience working with underserved communities and diverse cultural, linguistic, socioeconomic, and geographic backgrounds
Knowledge of healthcare systems, health insurance, public benefits programs, and community resources
American Sign Language required
Must reside in Travis County (Austin, Texas) or Williamson, Hays, Bastrop, or Caldwell County
Willingness to pursue certifications as required by specific programs

Benefits

Comp & perks

Hybrid work arrangement
Up to 20% travel for in-person case support and outreach events
Support from senior staff on complex cases
Professional training and ongoing policy/program updates
Opportunity to pursue certifications as required by specific programs