Communication Service for the Deaf (CSD)

Content Manager

• Develop and execute a comprehensive content strategy supporting DDTP marketing and outreach efforts
• Create accessible, relevant, and engaging content for deaf, deaf-blind, hard of hearing, and disabled communities
• Write, edit, and publish content for websites, social media, newsletters, brochures, reports, presentations, flyers, and other materials
• Ensure content is clear, concise, accurate, current, easy to navigate, on-brand, and accessible
• Provide image alternative text, video captions, and screen-reader-friendly formatting
• Stay current with accessibility best practices
• Collaborate with marketing, outreach, technical teams, subject matter experts, program staff, and stakeholders
• Develop and manage a cross-platform content calendar
• Coordinate timely delivery of materials for campaigns, events, and initiatives
• Evaluate marketing requests and create on-brand collateral
• Develop educational materials about DDTP services, eligibility requirements, and telecommunications equipment access
• Manage multiple content projects from concept through completion, prioritizing tasks and meeting deadlines
• Use audience and community feedback to improve content and support DDTP beneficiaries
• Use SEO practices and performance information to optimize content

Content Development Manager