Warmline Operator

Community Counseling Solutions

. Provide confidential, non-judgmental, and non-critical phone support to callers around the state .

Posted 9/18/2026part-timeRemote • Oregon • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Intentional Peer Support (IPS) and effective communication while maintaining confidentiality and professionalism. Proficient in data tracking and reporting, with a strong commitment to ongoing training and team collaboration.

Highest-signal resume keywords

Intentional Peer Support (IPS)Peer Support Specialist CertificationData Tracking and ReportingMicrosoft Office ProficiencyConfidentiality Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReport WritingData CollectionMicrosoft WordMicrosoft ExcelMicrosoft Publisher

Soft Skills

Effective CommunicationTeam CollaborationRespect and FeedbackCross-Cultural Awareness

Tools & Technologies

Multi-Line Phone SystemsEmailConference CallsOffice Automation Systems

Certifications & Qualifications

Core Training in Intentional Peer Support (IPS)Oregon Health Authority Traditional Health Worker Registration

Industry Keywords

Confidential Information HandlingDual Diagnosis/AddictionsPTSD/Trauma AwarenessCriminal History Check CompliancePre-Hire Drug Screening

About the role

Key responsibilities & impact

Provide confidential, non-judgmental, and non-critical phone support to callers around the state
Practice the principles of Intentional Peer Support (IPS)
Work under the general direction of the Warmline Supervisor and receive guidance from a Shift Leader or Team Leader
Participate in ongoing training, team-building, and meetings
Work closely with Shift Leaders in an environment requiring improvements and change
Track data logs and enter data accurately
Present data professionally to represent warmline activity
Write reports for the Warmline Shift Leader or assigned Warmline Supervisor
Provide all information in a timely and professional manner
Handle highly confidential information while following applicable rules and laws
Use computer, phone, and office automation systems to perform essential duties

Requirements

What you’ll need

Must identify as a person with lived experience of having big feelings and provide support to others through difficult times
Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS)
Must become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline
Must complete training role-plays and demonstrate a working understanding of what the Warmline is and is not
Ability to work with minimal supervision
Participation in ongoing trainings and meetings as assigned
Adherence to all policies and procedures
Respect, feedback, strong communication, and team skills
Fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma, or willingness to learn
Ability to handle highly confidential information and adhere to client confidentiality rules and laws
Effective written and oral communication, with assistance if needed
Ability or willingness to learn and use Microsoft Office, including MS Word, Excel, and Publisher
Ability to maintain written and digital logs for data collection
Ability to use email, conference calls, printers, fax, and multi-line phone systems
Must pass criminal history check requirements under ORS 181.536-181.537 and OAR 410-007-0200 through 410-007-0380
Must pass pre-hire drug screening

Benefits

Comp & perks

Paid vacation
Sick days
Floating holiday
Community service day
Mental health days
Paid holidays
Employee Assistance & Wellness Benefits
Shift differential pay ranging from $1 to $2.50 for working nights and weekends
$2,612.50 hiring bonus with a 2-year commitment and staggered-taxed payout