Community Counseling Solutions

Operator

• Provide confidential, non-judgmental, and non-critical phone support to callers around the state
• Practice the principles of Intentional Peer Support (IPS)
• Work under the general direction of the Warmline Supervisor and receive guidance from a Shift Leader or Team Leader
• Participate in ongoing training, team-building, and meetings
• Work closely with Shift Leaders in an environment requiring improvements and change
• Track data logs and enter data accurately
• Present data professionally to represent warmline activity
• Write reports for the Warmline Shift Leader or assigned Warmline Supervisor
• Provide all information in a timely and professional manner
• Handle highly confidential information while following applicable rules and laws
• Use computer, phone, and office automation systems to perform essential duties

Warmline Operator