Clinical Support Facilitator

Community Creations

. Monitor, guide, and support volunteer conversations for adherence to policy and training .

Posted 9/24/2026part-timeRemote • IrelandMid-LevelSenior💰 €24,332 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis management and mental health interventions, with a strong focus on supporting volunteers and delivering responsive service to texters. Holds a relevant Master’s level qualification and possesses supervisory experience in a crisis support environment.

Highest-signal resume keywords

Crisis ManagementMental Health InterventionsSupervisory ExperienceChild Protection LegislationInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionPolicy AdherenceVolunteer SupportText CommunicationProblem-SolvingTime ManagementPrioritisationCoachingDebriefingActive Rescue

Soft Skills

Constructive FeedbackReflective PracticeResilienceCollaborationCommunication

Tools & Technologies

Instant MessagingText Support Platforms

Certifications & Qualifications

Master’s Level Qualification in PsychologyGarda Vetting Clearance

Industry Keywords

Crisis SupportMental HealthChild ProtectionVolunteer ManagementService Delivery

About the role

Key responsibilities & impact

Monitor, guide, and support volunteer conversations for adherence to policy and training
Provide positive and constructive feedback, debriefing, coaching, and crisis intervention support
Respond to texter conversations as needed to support, problem-solve, and de-escalate
Work with Emergency Services to conduct active rescues and make mandated reports
Process a large volume of texts efficiently and prioritise attention appropriately
Improve the quality of crisis intervention service delivery
Collaborate with the coaching team to support volunteers on and off the platform
Manage real-time support for remote volunteers providing 24/7 crisis support via text and instant messaging
Focus on meeting texters’ needs and delivering responsive service

Requirements

What you’ll need

A relevant Master’s level qualification in psychology, mental health nursing, social work, or psychotherapy, or four years of relevant work or voluntary experience as the equivalent
At least two years’ relevant supervisory or managerial experience overseeing employees or volunteers
Understanding of when to escalate service-user issues and take action quickly and effectively
Experience with mental health interventions or crisis management highly beneficial
Relevant experience and understanding of issues involved in providing services to young people
Working knowledge of relevant Child Protection legislation
Experience with a similar organisation advantageous
Comfortable using technology and interested in its potential to drive positive mental health outcomes
Excellent interpersonal, oral, and written communication skills
Excellent prioritisation, time management, and follow-up skills
Ability to remain reflective and resilient
Offers subject to reference checks and Garda vetting clearance
Weekend work required
Ability to work scheduled shifts between 8pm and 8am

Benefits

Comp & perks

25 days annual leave (exclusive of public holidays, pro-rata)
Support for professional development and further learning
Access to life coaching sessions
Online counselling and therapy sessions