Community Creations

Facilitator

• Monitor, guide, and support volunteer conversations for adherence to policy and training
• Provide positive and constructive feedback, debriefing, coaching, and crisis intervention support
• Respond to texter conversations as needed to support, problem-solve, and de-escalate
• Work with Emergency Services to conduct active rescues and make mandated reports
• Process a large volume of texts efficiently and prioritise attention appropriately
• Improve the quality of crisis intervention service delivery
• Collaborate with the coaching team to support volunteers on and off the platform
• Manage real-time support for remote volunteers providing 24/7 crisis support via text and instant messaging
• Focus on meeting texters’ needs and delivering responsive service

Clinical Support Facilitator