Outbound Call Center Specialist

Community Financial Credit Union

. Engage members through ITM interactions, chat, and support email .

Posted 10/23/2026full-timeNovi • Michigan • United StatesJuniorMid-Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively engaging with members and addressing their needs. Proficient in utilizing digital products and services, with a focus on achieving organizational goals and fostering team development.

Highest-signal resume keywords

Member EngagementFiduciary Products KnowledgeDigital Products ExpertiseLeadership ExperienceMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Member EngagementFiduciary Products KnowledgeDigital Products ExpertiseGoal SettingPerformance Management

Soft Skills

EmpathyEffective CommunicationTeam DevelopmentProfessional DemeanorProblem Solving

Industry Keywords

Service RepresentativeRetail IndustryService IndustryCredit UnionOutreach Efforts

About the role

Key responsibilities & impact

Engage members through ITM interactions, chat, and support email
Adapt communication style based on context while maintaining shared experience standards
Work across inbound, relationship experience, and outbound teams
Participate in approved outreach efforts to support members, resolve open needs, or surface unmet opportunities
Execute outbound engagement in alignment with organizational goals and productivity and quality standards
Accurately document interactions and outcomes in designated systems
Complete follow-up and establish clear next steps for work initiated through remote interactions or outreach
Use knowledge resources, systems, and workflows to support member needs
Handle emotionally complex or sensitive situations with empathy and intention
Balance live engagements and planned outreach throughout the day
Identify recurring member needs, friction points, or outreach opportunities and share insights with the people leader
Coordinate with inbound care, relationship experience, and branch teams
Escalate needs beyond role scope appropriately
Serve as a resource for the entire team, especially when supervisors are unavailable
Demonstrate the credit union's values and contribute to accountability, learning, and shared success
Achieve or exceed experience goals and expectations while presenting a friendly and professional demeanor
Liaison between members and servicing
Perform other duties as directed by leadership

Requirements

What you’ll need

High school diploma or equivalent
Minimum two years' experience as a service representative in the retail or service industry or equivalent experience
Demonstrated knowledge of fiduciary products and services
Extensive and demonstrative knowledge of digital products and services offered by the credit union
Experience and a passion for leadership, performance management, and team member development
Demonstrated ability to effectively communicate in a training and mentoring setting
Proven successful goal setting and achievements
Proficiency using Microsoft Suite

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
Generous paid time off package for all full-time team members
Up to 12-weeks paid paternity/maternity leave
Lifestyle Accounts to help with your personal wellbeing
Family Health Benefits
Paid time off to observe all Federal Holidays
Flexible work options depending on position
A generous 401k match
Numerous employee engagement activities
Community Resource Groups
Paid time off for occasions such as volunteering, caregiving, and family events