Community Financial Credit Union

Call Center Representative

• Engage members through ITM interactions, chat, and support email
• Adapt communication style based on context while maintaining shared experience standards
• Work across inbound, relationship experience, and outbound teams
• Participate in approved outreach efforts to support members, resolve open needs, or surface unmet opportunities
• Execute outbound engagement in alignment with organizational goals and productivity and quality standards
• Accurately document interactions and outcomes in designated systems
• Complete follow-up and establish clear next steps for work initiated through remote interactions or outreach
• Use knowledge resources, systems, and workflows to support member needs
• Handle emotionally complex or sensitive situations with empathy and intention
• Balance live engagements and planned outreach throughout the day
• Identify recurring member needs, friction points, or outreach opportunities and share insights with the people leader
• Coordinate with inbound care, relationship experience, and branch teams
• Escalate needs beyond role scope appropriately
• Serve as a resource for the entire team, especially when supervisors are unavailable
• Demonstrate the credit union's values and contribute to accountability, learning, and shared success
• Achieve or exceed experience goals and expectations while presenting a friendly and professional demeanor
• Liaison between members and servicing
• Perform other duties as directed by leadership

Explore Outbound Call Center Specialist at Community Financial Credit Union. Review requirements and application details.

Open roles

Outbound Call Center Specialist