Digital Support Specialist – Ambulatory

Community Health Network

. Deliver virtual coaching and real-time support to end users .

Posted 10/2/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering virtual coaching and training, with a strong focus on optimizing clinical workflows and providing IT support. Proficient in credentialing across multiple Epic applications and fostering a collaborative learning environment.

Highest-signal resume keywords

Epic Applications CredentialingHealthcare Training ExperienceInstructional SkillsClinical Workflow UnderstandingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCurriculum DevelopmentLesson Plan TestingWorkflow OptimizationTraining Material Preparation

Soft Skills

CollaborationProblem-SolvingPositive AttitudeAdaptabilityContinuous Learning

Tools & Technologies

Virtual Training PlatformsStandard Operating Procedures

Industry Keywords

HealthcareIT SupportCoachingTraining EventsContinuous Improvement

About the role

Key responsibilities & impact

Deliver virtual coaching and real-time support to end users
Lead onsite training events
Analyze system data to identify optimization opportunities
Document and share caregiver feedback for continuous improvement
Partner with Principal and Technical Trainers to ensure content accuracy
Observe workflows and suggest curriculum updates
Test and validate lesson plans in training environments
Identify and report build/workflow inconsistencies
Credential in multiple Epic applications as needed
Provide at-the-elbow support during go-lives, upgrades, and rounding
Offer workflow enhancement and general IT support
Facilitate classroom and virtual training sessions
Prepare training materials and follow standard operating procedures
Foster a collaborative learning environment and adapt teaching methods to learner needs

Requirements

What you’ll need

Bachelor’s Degree is required; a combination of education and experience may be considered in lieu of a degree
Minimum of two (2) years of healthcare and/or relevant IT training experience required
Strong instructional and presentation skills
Deep understanding of clinical workflows
Effective troubleshooting and communication abilities
Ability to collaborate with others in a team setting
Excellent communication skills
Positive attitude toward problem-solving
Passion for continuous learning and improvement
Ability to credential in multiple Epic applications as needed

Benefits

Comp & perks

Volunteer opportunities
Benefits initiatives
Opportunities for caregivers to learn and grow
Professional development through training and continuous learning