FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Digital Support Specialist
Community Health Network. Deliver virtual coaching and real-time support to end users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering virtual coaching and training, with a strong understanding of clinical workflows and the ability to provide effective IT support in healthcare environments. Skilled in facilitating engaging training sessions and fostering collaboration among diverse teams.
Highest-signal resume keywords
Healthcare Training ExperienceClinical Workflow UnderstandingInstruction and Facilitation SkillsTroubleshooting AbilitiesCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Epic Applications CredentialsData AnalysisCurriculum DevelopmentLesson Plan TestingWorkflow Optimization
Soft Skills
CollaborationCommunicationAdaptabilityProblem-SolvingContinuous Learning
Industry Keywords
Inpatient CareAmbulatory CareBehavioral HealthTraining SupportCommunity Health Network
About the role
Key responsibilities & impact- Deliver virtual coaching and real-time support to end users
- Lead onsite training events
- Analyze system data to identify optimization opportunities
- Document and share caregiver feedback for continuous improvement
- Partner with Principal and Technical Trainers to ensure content accuracy
- Observe workflows and suggest curriculum updates
- Test and validate lesson plans in training environments
- Identify and report build/workflow inconsistencies
- Obtain credentials in multiple Epic applications as needed
- Provide at-the-elbow support during go-lives, upgrades, and rounding
- Offer workflow enhancement and general IT support
- Facilitate engaging classroom and virtual training sessions
- Prepare materials and follow standard operating procedures
- Foster a collaborative learning environment and adapt teaching methods to learner needs
- Support caregivers across Inpatient, Ambulatory, and Behavioral Health environments
Requirements
What you’ll need- Bachelor's degree required; a combination of education and relevant experience may be considered in lieu of a degree
- Minimum of two (2) years of healthcare and/or relevant IT training experience
- Strong instruction, facilitation, and presentation skills
- Strong understanding of clinical workflows
- Effective troubleshooting and communication abilities
- Ability to work effectively with clinical, operational, and technical teams
- Ability and willingness to travel to Community Health Network locations based on business and support needs
- Strong collaboration, communication, troubleshooting, and customer service skills
- Positive and adaptable approach to problem-solving
- Passion for continuous learning, caregiver support, and process improvement
Benefits
Comp & perks- Volunteer opportunities
- Benefits initiatives
- Opportunities for caregivers to learn and grow
- State-of-the-art technology and professional development through learning
- Full-time daytime schedule