Digital Support Specialist – Inpatient

Community Health Network

. Deliver virtual coaching and real-time support to end users .

Posted 10/2/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering virtual coaching and training, with a strong focus on optimizing clinical workflows and enhancing user engagement. Proficient in collaborating with cross-functional teams to ensure effective application use and continuous improvement in training methodologies.

Highest-signal resume keywords

Healthcare Training ExperienceInstructional DesignEpic Application CredentialingClinical Workflow AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material PreparationWorkflow OptimizationLesson Plan TestingData AnalysisTroubleshooting

Soft Skills

CollaborationProblem-SolvingAdaptabilityPositive AttitudeEngagement Facilitation

Industry Keywords

HealthcareIT SupportContinuous ImprovementVirtual CoachingOnsite Training

About the role

Key responsibilities & impact

Deliver virtual coaching and real-time support to end users
Lead onsite training events
Analyze system data to identify optimization opportunities
Document and share caregiver feedback for continuous improvement
Partner with Principal and Technical Trainers to ensure content accuracy
Observe workflows and suggest curriculum updates
Test and validate lesson plans in training environments
Identify and report build/workflow inconsistencies
Provide at-the-elbow support during go-lives, upgrades, and rounding
Offer workflow enhancement and general IT support
Facilitate engaging classroom and virtual training sessions
Prepare training materials and follow standard operating procedures
Foster a collaborative learning environment and adapt teaching methods to learner needs
Collaborate with IT, training, and operational teams to drive effective application use and workflow integration

Requirements

What you’ll need

Bachelor’s Degree is required; a combination of education and experience may be considered in lieu of a degree
Minimum of two (2) years of healthcare and/or relevant IT training experience required
Ability to collaborate with others in a team setting
Excellent communication skills
Positive attitude toward problem-solving
Strong instructional and presentation skills
Deep understanding of clinical workflows
Effective troubleshooting and communication abilities
Passion for continuous learning and improvement
Ability to credential in multiple Epic applications as needed

Benefits

Comp & perks

Volunteer opportunities
Benefits initiatives
Opportunities for caregivers to learn and grow
State-of-the-art technology and training environments