Customer Success Manager

Commvault

. Build and maintain strong, long-term relationships with customers and internal stakeholders .

Posted 11/5/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success methodologies, effectively managing customer relationships and driving outcomes through strategic engagement and communication. Proven ability to analyze customer needs, mitigate risks, and ensure successful onboarding and adoption of products.

Highest-signal resume keywords

Customer Success ManagementProject ManagementCommunication SkillsAccount ManagementKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience MethodologiesRisk Mitigation PlanningBusiness Requirement MappingData AnalysisRevenue Forecasting

Soft Skills

Interpersonal SkillsCreative Problem SolvingFlexibilityCollaborationEffective Communication

Tools & Technologies

Commvault ProductsCustomer Relationship Management Software

Industry Keywords

Customer EngagementCustomer AdoptionCustomer RetentionStakeholder ManagementBusiness Reviews

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with customers and internal stakeholders
Serve as a trusted advisor to customers and internal teams
Drive customer outcomes and demonstrate the return on investment of Commvault’s technologies
Ensure customers progress through journey phases according to time-sensitive goals
Lead customer meetings and ongoing business reviews
Present progress against key success criteria
Monitor account health and relevant KPIs
Identify and prevent churn risk through mitigation plans
Develop nurture and education campaigns supporting customer success plans
Ensure revenue and sentiment goals for the assigned book of business are accomplished
Present revenue, sentiment, and engagement status in bi-weekly/monthly internal business reviews
Identify customer growth opportunities and align with internal stakeholders to secure expansions
Forecast customer risks before critical milestones
Coordinate mitigations involving contract changes, product changes, or additional product-team engagement
Work with the services team to ensure smooth customer onboarding
Own customer adoption, expansion, and renewals

Requirements

What you’ll need

Passion for Customer Success and commitment to helping customers achieve their goals
Ability to work collaboratively with internal teams and external partners
Strong communication and interpersonal skills
Ability to analyse complex situations, think creatively, and develop effective solutions
Flexibility to handle shifting business priorities and prioritize tasks quickly and effectively
Strong project management skills in a fast-paced and rapidly evolving product landscape
Solid understanding of customer success and/or customer experience methodologies
Ability to map customers’ business requirements to product capabilities
At least 5+ years of experience in a customer success, account management, or similar role
Proven experience managing multiple large customers simultaneously
Strong understanding of Commvault’s products and services, or willingness to learn and become an expert
Excellent written and verbal communication skills
Proven ability to identify and resolve customer issues effectively
All applicants must live and work in country

Benefits

Comp & perks

Opportunity to join employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, opportunity to join our Community ERGs
Generous global benefits