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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cyber Resiliency, Data Management, and Security solutions, with a strong focus on customer relationship management and strategic alignment of customer goals with Commvault solutions. Proficient in leveraging data and metrics to drive customer retention and growth while providing tailored guidance and support.
Highest-signal resume keywords
Commvault ExpertiseCyber Resiliency SolutionsCloud Platforms (AWS/Azure/GCP)Project Management SkillsBilingual Communication (Spanish/English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementSecurity SolutionsStorage TechnologiesNetworkingVirtualizationOperating Systems (Windows/Unix/Netware/Linux)TCP/IP NetworkingBusiness ContinuityDisaster RecoveryBackup and Storage Management
Soft Skills
Customer Relationship ManagementCommunication SkillsCustomer AdvocacyTrust BuildingPersonalized Support
Tools & Technologies
CommvaultCloud PlatformsData Center TechnologiesFiber-Channel (SAN)Tape LibrariesVirtualization Tools
Certifications & Qualifications
Azure AZ900AWS CertificationGCP CertificationVirtualization CertificationSecurity CertificationCommvault Certification
Industry Keywords
Cyber RisksEmerging TechnologiesGross Revenue Retention (GRR)Net Revenue Retention (NRR)Customer Ecosystem
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformLinuxTCP/IPUnix
About the role
Key responsibilities & impact- Manage strategic customer relationships and serve as the main point of contact
- Align customer goals with Commvault cyber resiliency solutions
- Communicate and meet regularly with customers to review progress, assess needs, and provide tailored guidance
- Travel to and attend on-site customer meetings
- Advise customers on cyber resiliency strategy, technical solutions, industry trends, cyber risks, and emerging technologies
- Lead technical discussions to support solution integration and adoption
- Provide proactive, personalized customer support and foster trust and loyalty
- Advocate for customer feedback in product development and service improvements
- Develop customer advocacy through case studies, references, and solution champions
- Liaise between customers and Customer Support, Product Management, Development, Marketing, and Leadership
- Build relationships with partners and vendors in the customer ecosystem
- Improve Gross Revenue Retention (GRR) and drive Net Revenue Retention (NRR) through customer expansion
- Use data, metrics, and success plans to monitor outcomes and adjust strategies to meet retention and growth targets
Requirements
What you’ll need- 5+ years advanced / architect level experience in Commvault, designing, implementing, and managing complex Commvault estates
- Expertise in Cyber Resiliency, Data Management, and Security solutions and principles
- Experience with cloud platforms (AWS/Azure/GCP) is preferred
- Experience with data center technologies including storage, networking, virtualization, operating systems, and enterprise data systems
- Successful project management skills
- Strong theoretical knowledge of hardware platforms, WAN technologies and TCP/IP networking, Windows/Unix/Netware/Linux OS platforms, Fiber-Channel (SAN) design methodology, business continuity, disaster recovery, backup and storage management products, tape libraries and VTL, enterprise applications, virtualization, and clustering
- UNIX and scripting platform knowledge would be a plus
- Ability to travel within the designated region and attend on-site customer meetings
- Excellent Spanish/English communication skills, verbal and written, at a professional level
- Preferred certifications: Azure AZ900, AWS, GCP, relevant cloud vendor certification, virtualization certification, security certification, and Commvault certifications
- Must live and work in Spain
- Application must be submitted in English
Benefits
Comp & perks- Amazing inclusive company culture and opportunity to join Community Guilds
- High income earning opportunities based on self-performance
- Employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Generous global benefits
- Remote work flexibility