Registered Nurse

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. Triage calls from clients by assessing needs using injury algorithm guidelines .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in triaging calls using established protocols and guidelines while providing appropriate care advice. Possesses strong clinical decision-making skills and the ability to communicate effectively with diverse populations.

Highest-signal resume keywords

Current Unrestricted Multi-State RN LicenseClinical Decision-MakingTriage Protocols and GuidelinesExcellent Oral and Written Communication SkillsData Entry and Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TriageNursing AssessmentFirst-Aid Nursing CareClinical JudgmentData EntryQuality Assurance StandardsAmbulatory CareAcute CareEmergency CareTyping Speed of 45 WPM

Soft Skills

Cultural SensitivityStress ManagementInterpersonal SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Computerized ProtocolsMicrosoft OfficeTechnology TroubleshootingComputer ComponentsMultiple Software Programs

Certifications & Qualifications

Registered Nurse LicenseBachelor's Degree Preferred

Industry Keywords

Nursing PracticeQuality AssessmentKey Performance IndicatorsClinical-Related ExperienceHealth Information Collection

About the role

Key responsibilities & impact

Triage calls from clients by assessing needs using injury algorithm guidelines
Provide appropriate care advice within the scope of licensed practice
Direct callers to the appropriate level-of-care treatment facility
Apply all phases of the nursing process when triaging calls using established triage protocols and guidelines
Identify caller needs through triage, general health information collection, and provider-services referrals
Use computerized protocols and algorithms in collaboration with clinical nursing judgment
Interview callers to obtain pertinent data
Enter caller data into the computer system
Communicate phone advice calmly and clearly
Chart symptoms and complaints, nursing assessments, advice provided, and caller responses accurately and promptly
Adhere to quality assurance standards and assigned scheduled activities
Follow nursing policies, procedures, and protocols
Use quality-assessment feedback to improve performance
Perform other duties as assigned

Requirements

What you’ll need

Current unrestricted multi-state license as a registered nurse
Must work with management to obtain additional non-NLC state licenses beginning immediately upon acceptance of the job offer
Minimum of four years of clinical-related experience, such as ambulatory care, acute care, occupational health, medical/surgical, critical care, or emergency care
Strong knowledge of nursing practice and theory, including first-aid nursing care and general nursing assessment
Knowledge and skills to provide appropriate care to all age groups
Cultural sensitivity when working with people and groups from diverse racial, ethnic, economic, and social backgrounds
Ability to make good clinical decisions independently and quickly
Ability to handle stressful and constantly changing situations
Excellent oral and written communication skills, including presentation skills
Strong analytical, interpretative, and organizational skills
Excellent interpersonal and negotiation skills
Ability to consistently and accurately type and enter data for the duration of the work shift
Motivated team player willing to work collaboratively
Open to flexible scheduling
Ability to meet or exceed Key Performance Indicators (KPI) competencies
General computer skills and knowledge
Ability to type a minimum of 45 wpm
Familiarity with Microsoft Office products
Familiarity with computer components and their usage
Familiarity with technology troubleshooting
Ability to multitask and navigate between various software programs and multiple display screens
Graduate of an accredited school of nursing
Bachelor’s degree preferred
Ability to handle work-related stress, multiple priorities, change, and deadlines
Manual and finger dexterity and eye-hand coordination for accurate data entry and software navigation
Ability to sit and use a computer keyboard for extended periods
Hearing, visual, and clear speaking abilities

Benefits

Comp & perks

Full-time schedule of 40 hours per week
Fixed Monday–Friday schedule, 2:00 PM–10:30 PM Arizona Time
Remote work
Reasonable accommodation consideration when applicable and appropriate