Company Nurse powered by Lintelio

General

• Triage calls from clients by assessing needs using injury algorithm guidelines
• Provide appropriate care advice
• Direct callers to the appropriate level-of-care treatment facility within the scope of licensed practice
• Apply all phases of the nursing process when triaging calls using established triage protocols and guidelines
• Identify caller needs through triage, obtaining general health information, and/or provider services referral
• Use computerized protocols/algorithms in collaboration with clinical nursing judgment
• Interview callers to obtain pertinent data and enter data into the computer system
• Communicate phone advice calmly and effectively
• Chart symptoms/complaints, nursing assessment, advice provided, and caller response accurately and promptly
• Adhere to quality assurance standards, assigned scheduled activities, and nursing policies, procedures, and protocols
• Use quality assessment feedback to improve performance
• Perform other duties as assigned

Telephonic Triage RN