Telephonic Triage RN

Company Nurse powered by Lintelio

. Triage calls from clients by assessing needs using injury algorithm guidelines .

Posted 9/15/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $37 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in triaging calls using established protocols and guidelines, providing appropriate care advice, and applying nursing processes effectively. Possesses strong clinical decision-making skills and the ability to communicate effectively with diverse populations.

Highest-signal resume keywords

Current Unrestricted Multi-State RN LicenseThree Years Clinical-Related ExperienceStrong Knowledge of Nursing Practice and TheoryExcellent Oral and Written Communication SkillsAbility to Independently Make Clinical Decisions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Triage ProtocolsNursing AssessmentData EntryFirst-Aid Nursing CareQuality Assurance StandardsKey Performance Indicators (KPI)Typing Speed of 45 WPMClinical JudgmentPatient CareCultural Sensitivity

Soft Skills

Excellent Interpersonal SkillsAnalytical SkillsOrganizational SkillsNegotiation SkillsTeam Collaboration

Tools & Technologies

Computerized Protocols/AlgorithmsMicrosoft Office ProductsTechnology TroubleshootingSoftware Systems NavigationHigh-Speed Internet Connectivity

Certifications & Qualifications

Registered Nurse LicenseBachelor’s Degree in Nursing (Preferred)

Industry Keywords

Ambulatory CareInpatient CarePatient ConfidentialityHealthcare CommunicationNursing Policies and Procedures

About the role

Key responsibilities & impact

Triage calls from clients by assessing needs using injury algorithm guidelines
Provide appropriate care advice
Direct callers to the appropriate level-of-care treatment facility within the scope of licensed practice
Apply all phases of the nursing process when triaging calls using established triage protocols and guidelines
Identify caller needs through triage, obtaining general health information, and/or provider services referral
Use computerized protocols/algorithms in collaboration with clinical nursing judgment
Interview callers to obtain pertinent data and enter data into the computer system
Communicate phone advice calmly and effectively
Chart symptoms/complaints, nursing assessment, advice provided, and caller response accurately and promptly
Adhere to quality assurance standards, assigned scheduled activities, and nursing policies, procedures, and protocols
Use quality assessment feedback to improve performance
Perform other duties as assigned

Requirements

What you’ll need

Current unrestricted multi-state license as a registered nurse
Work with management to obtain additional non-NLC state licenses beginning immediately upon acceptance of the job offer
Minimum of three years of clinical-related experience
Strong knowledge of nursing practice and theory, including first-aid nursing care and general nursing assessment knowledge
Knowledge and skills to provide appropriate care to all age groups
Cultural sensitivity when working with diverse racial, ethnic, economic, and social backgrounds
Ability to independently make good clinical decisions quickly
Ability to handle stressful and constantly changing situations
Excellent oral and written communication skills, including presentation skills
Strong analytical, interpretative, and organizational skills
Excellent interpersonal and negotiation skills
Ability to consistently and accurately type and enter data for the duration of the work shift
Motivated team player willing to work collaboratively in a team environment
Open to flexible scheduling
Ability to meet or exceed Key Performance Indicators (KPI) competencies
General computer skills and knowledge
Ability to type a minimum of 45 wpm
Familiarity with Microsoft Office products
Familiarity with computer components and their usage
Familiarity with technology troubleshooting
Ability to multitask and navigate between various software programs and multiple display screens
Graduate of an accredited school of nursing; a bachelor’s degree preferred
3 years' experience with direct patient care in Ambulatory and/or Inpatient settings
Ability to work remotely with a private designated workspace to ensure patient confidentiality and secure high-speed internet connectivity
Confidence in navigating various software systems/programs with ease

Benefits

Comp & perks

Medical, Dental, Vision Insurance
Paid Time Off
10 Paid Holidays
401k
Basic Life & AD&D insurance
Short-term and Long-term Disability Benefits paid for by the company
Shift differentials for overnight and weekend hours
Company reimbursement for licensure costs outside of the home state
Reasonable accommodation consideration when applicable and appropriate