Account Director

Comply365

. Own ARR growth and retention targets for a portfolio of customers .

Posted 10/16/2026full-timeOrlando • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS Account Management, focusing on client retention, strategic account planning, and driving business growth through effective relationship management. Proficient in leading sales processes and negotiating contracts while maintaining high customer satisfaction and stakeholder engagement.

Highest-signal resume keywords

B2B SaaS Account ManagementSales Methodologies (MEDDIC)Key Account ManagementContract NegotiationCustomer Advocacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningLead GenerationRevenue Risk MonitoringKPI ManagementSales Pursuit Leadership

Soft Skills

Strong Business AcumenDetail OrientedExcellent CommunicationRelationship BuildingEmpathy for Customer Challenges

Certifications & Qualifications

Diploma/Degree Level Education

Industry Keywords

Aviation IndustryCustomer SatisfactionFast-Paced EnvironmentInternational TravelStakeholder Management

About the role

Key responsibilities & impact

Own ARR growth and retention targets for a portfolio of customers
Own the business development and financial performance of clients
Proactively generate opportunities within accounts through targeted lead generation
Set and agree strategic priorities and account goals for clients
Act as a trusted advisor and understand clients’ strategies and priorities
Own and be accountable for a portfolio of US clients
Lead sales pursuits with customers, including internal coordination and RFP responses
Own contract renewal processes, including negotiating contracts
Drive new business growth through customer advocacy and referenceability
Monitor client revenue risk and customer satisfaction
Maintain senior-level relationships across all client functions
Manage internal stakeholders within Comply365 teams to achieve customer goals
Travel domestically and internationally to maintain customer and internal relationships
Coordinate solutions with operational and product teams
Capture, review, and improve client interactions through KPIs and account reviews
Act as a customer escalation point for issues or feedback

Requirements

What you’ll need

5 years’ experience in Complex, B2B SaaS Account Management
Previous experience working in the Aviation industry is preferred
Experience with Account Management Principles: Key Account Management, Account Planning, Relationship Mapping
Experience of leading Sales Processes including a grasp of Sales Methodologies, including MEDDIC
Commercially minded with strong business acumen, supported by analytical skills
Detail oriented, driven, able to prioritise efficiently and take initiative
Ability to build an excellent working relationship with all stakeholders, including Comply365 Management and Operational teams
At ease working in a fast-paced international environment with different cultures
Willingness to travel and work extended hours to meet deadlines (when applicable)
Strong empathy for customer challenges and a passion for travel and technology
Proven ability to work in a fast-paced global environment
Excellent verbal and written communication
Strong presentation skills and ability to effectively communicate technological solutions
Educated to a diploma/degree level
Preferable to speak Spanish confidently in a professional work setting (e.g. calls, emails, or meetings)

Benefits

Comp & perks

Unlimited PTO
Flexible work environment
Paid Holidays
401(k) plan with company
Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match
Ample learning and development opportunities
Employee referral bonus