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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B SaaS Account Management, focusing on client relationship development, revenue growth, and strategic account planning. Proficient in leading sales processes and contract negotiations while maintaining strong stakeholder relationships across diverse teams.
Highest-signal resume keywords
B2B SaaS Account ManagementKey Account ManagementSales MethodologiesContract NegotiationsCustomer Advocacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningRevenue GrowthLead GenerationSales ProcessesAnalytical SkillsKPI ManagementContract RenewalsRelationship MappingCustomer SatisfactionBusiness Development
Soft Skills
Strong CommunicationDetail OrientedEmpathy for Customer ChallengesInitiativeAbility to Prioritize
Certifications & Qualifications
Diploma/Degree Level Education
Industry Keywords
Aviation IndustryComplex Account ManagementInternational EnvironmentCustomer EscalationFast-Paced Environment
About the role
Key responsibilities & impact- Retain, develop, and grow relationships and business with strategic customers in the Americas
- Grow revenue within an existing portfolio through adding new products and upselling services
- Drive revenue retention and own ARR growth and retention targets
- Own business development and financial performance of client accounts
- Generate opportunities through targeted lead generation
- Set and agree strategic priorities and account goals for clients
- Act as a trusted advisor and understand client strategy and priorities
- Own a portfolio of US clients
- Lead sales pursuits, including internal coordination and RFP responses
- Own contract renewals, including contract negotiations
- Drive new business growth through customer advocacy and referenceability
- Monitor client revenue risk and customer satisfaction
- Maintain senior-level relationships across client functions
- Manage internal stakeholders within Comply365 teams to achieve customer goals
- Travel domestically and internationally to maintain customer and internal relationships
- Coordinate solutions with operational and product teams
- Capture, review, and improve client interactions through KPIs and account reviews
- Act as a customer escalation point for issues or feedback
Requirements
What you’ll need- 5 years’ experience in Complex, B2B SaaS Account Management
- Previous experience working in the Aviation industry is preferred
- Experience with Account Management Principles: Key Account Management, Account Planning, Relationship Mapping
- Experience of leading Sales Processes including a grasp of Sales Methodologies, including MEDDIC
- Commercially minded with strong business acumen, supported by analytical skills
- Detail oriented, driven, able to prioritise efficiently and take initiative
- Ability to build an excellent working relationship with all stakeholders, including Comply365 Management and Operational teams
- At ease working in a fast-paced international environment with different cultures
- Willingness to travel and work extended hours to meet deadlines when applicable
- Strong empathy for customer challenges and a passion for travel and technology
- Proven ability to work in a fast-paced global environment
- Excellent verbal and written communication
- Strong presentation skills and ability to effectively communicate technological solutions
- Educated to a diploma/degree level
- Preferable to speak Spanish confidently in a professional work setting, e.g. calls, emails, or meetings
Benefits
Comp & perks- Unlimited PTO
- Flexible work environment
- Paid Holidays
- 401(k) plan with company
- Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
- Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match
- Ample learning and development opportunities
- Employee referral bonus